Support Board
Date/Time: Sat, 08 Feb 2025 18:50:34 +0000
Delayed data?
View Count: 886
| [2020-07-22 21:47:14] |
| User149226 - Posts: 16 |
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Last time I logged in was a month ago, i am using TD Ameritrade for my broker with Denali Data. It seems I have SC DATA active but no real time? Does this have something to do with me using TD Ameritrade as a broker? Would like real time data back again, any suggestions on how to fix the delay? Thanks
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| [2020-07-23 05:26:25] |
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Sierra Chart no longer supports TD Ameritrade. The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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