Support Board
Date/Time: Sat, 08 Feb 2025 18:48:18 +0000
Historical Data not downloading all historical data selected
View Count: 583
| [2020-07-22 07:57:00] |
| User665044 - Posts: 4 |
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Notice I had some gaps in my charts between when I closed Sierra then opened it the next day. Selected "Delete and Download Data", deleted everything then only shows the current day. Lost everything that was there before. Have retried many times changing Deleting and reloading, no change. Also tried using Port 80. |
| [2020-07-23 00:48:58] |
| User665044 - Posts: 4 |
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Just letting you know, I have sent the MsgLog for analysis
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| [2020-07-23 04:57:58] |
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You are using Rithmic. Refer to: Regarding Rithmic (Our Final Post on this Subject) You need to change to the Advanced Service Package for extended historical support for Rithmic. Otherwise, the data only comes from Rithmic. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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