Support Board
Date/Time: Sat, 08 Feb 2025 17:58:49 +0000
password change
View Count: 817
| [2020-07-21 17:24:49] |
| User224584 - Posts: 1 |
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Reading Internal Order ID file. | 2020-07-16 14:45:27.107 Reading Trade Orders file. | 2020-07-16 14:45:27.187 Reading Trade Positions file. | 2020-07-16 14:45:27.187 Reading Account Balance file. | 2020-07-16 14:45:27.188 UDPListener (1400). Port 22904 | Listening on UDP port 22904. | 2020-07-16 14:45:27.206 Software version: 2128 64-bit | 2020-07-16 14:45:27.207 Primary Thread ID: 2812 | 2020-07-16 14:45:27.207 Usage end date: 2020-08-24 | 2020-07-16 14:45:27.207 Enabled for: Advanced Features 2. | 2020-07-16 14:45:27.207 Enabled for: Sierra Chart Historical Data Service. | 2020-07-16 14:45:27.207 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-07-16 14:45:27.207 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-07-16 14:45:27.207 Current selected Data/Trading service: GAIN Capital/OEC | 2020-07-16 14:45:27.207 Custom symbol settings values: enabled | 2020-07-16 14:45:27.207 Chart Update Interval: 500 | 2020-07-16 14:45:27.207 Intraday Data Storage Time Unit: 0 | 2020-07-16 14:45:27.207 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-07-16 14:45:27.207 2020-07-16 14:45:27 Local computer time | 2020-07-16 14:45:27.207 2020-07-16 20:45:27 Local computer time in UTC | 2020-07-16 14:45:27.207 2020-07-16 14:45:27 Local computer time in SC Time Zone | 2020-07-16 14:45:27.207 2020-07-16 20:45:27 Server time in UTC | 2020-07-16 14:45:27.207 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-07-16 14:45:27.207 Program path: C:\SierraChart\ | 2020-07-16 14:45:27.207 Data Files path: C:\SierraChart\Data\ | 2020-07-16 14:45:27.207 OS Version Number: 10.0 | 2020-07-16 14:45:27.207 Locale Setting: C | 2020-07-16 14:45:27.207 Allowed protected custom studies: | 2020-07-16 14:45:27.207 Created the DTC Protocol server. | 2020-07-16 14:45:27.223 DTC Protocol Server listening on port 11099. | 2020-07-16 14:45:27.224 Created the DTC Protocol historical data server. | 2020-07-16 14:45:27.224 HD Server Manager | Listening on port 11098 | 2020-07-16 14:45:27.224 Checking for new symbol settings. Requested symbol settings MD5 for service code oec. Request ID: 1. | 2020-07-16 14:45:27.225 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-07-16 14:45:27.286 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-07-16 14:45:27.429 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-07-16 14:45:27.429 Received 5 login tokens. | 2020-07-16 14:45:27.716 Symbol settings MD5 received. Request ID: 1. | 2020-07-16 14:45:27.924 Symbol settings are up-to-date for oec. | 2020-07-16 14:45:27.924 Files to Open on Start up | Opening file: ExampleChartbook.cht | 2020-07-16 14:45:30.853 ESU20 2584 Trades #3 | Reloading chart. | 2020-07-16 14:45:30.882 ESU20 #2 | Reloading chart. | 2020-07-16 14:45:31.013 ESU20 #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-07-16 14:45:31.013 ESU20 1 Min #1 | Reloading chart. | 2020-07-16 14:45:31.028 ESU20 1 Min #5 | Reloading chart. | 2020-07-16 14:45:31.037 ESU20 15 Min #4 | Reloading chart. | 2020-07-16 14:45:31.073 ESU20 Rev. 5t #6 | Reloading chart. | 2020-07-16 14:45:31.098 ESU20 #7 | Reloading chart. | 2020-07-16 14:45:31.271 ESU20 #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-07-16 14:45:31.272 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ESU20 | 2020-07-16 14:45:31.380 Starting DelayedDownloadMonitoringTimer | 2020-07-16 14:45:31.380 Starting HDTimeoutTimer | 2020-07-16 14:45:31.380 Added historical Intraday data request for ESU20 to the queue. | 2020-07-16 14:45:31.380 Intraday data recording state for symbol ESU20 is set to download 'Pending'. | 2020-07-16 14:45:31.380 Triggering next historical data download in queue. | 2020-07-16 14:45:31.382 HD Request # 1 | Downloading Intraday chart data for ESU20 to the file ESU20.scid. Service: cme | 2020-07-16 14:45:31.382 HD Request # 1 | Download start date-time: 2020-07-16 13:02:31.000 | 2020-07-16 14:45:31.382 HD Request # 1 | Using server: ds23.sierracharts.com port 10150 | 2020-07-16 14:45:31.382 Socket (1) | Creating socket. | 2020-07-16 14:45:31.383 Socket (1) | Connecting to IP: 216.1.90.130. | 2020-07-16 14:45:31.383 HD Request # 1 | Setting DTC encoding to Binary VLS | 2020-07-16 14:45:31.468 HD Request # 1 | Sending historical data logon request message. | 2020-07-16 14:45:31.469 Loading market depth data. | 2020-07-16 14:45:31.486 HD Request # 1 | Requesting Intraday data. Start date-time: 2020-07-16 13:02:31. Record interval: 0. Symbol: ESU20 | 2020-07-16 14:45:31.957 HD Request # 1 | Decompressing data. | 2020-07-16 14:45:31.990 HD Request # 1 | Receiving Intraday data for ESU20 starting at 2020-07-16 13:02:31 | 2020-07-16 14:45:32.093 HD Request # 1 | Timestamp of first Intraday data file record written: 2020-07-16 13:02:32 | 2020-07-16 14:45:32.241 HD Request # 1 | Historical data for ESU20 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2020-07-16 14:45:32.390 Socket (1) | CloseSocket call. | 2020-07-16 14:45:32.390 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-07-16 14:45:32.390 Historical data download thread signaled to stop. | 2020-07-16 14:45:32.391 HD Request # 1 | Received 129759 records from 2020-07-16 13:02:31.000 to 2020-07-16 14:35:31.004 (93.0 minutes) and wrote 129746 records for ESU20 | 2020-07-16 14:45:32.391 HD Request # 1 | Completion time: 1s | 2020-07-16 14:45:32.395 HD Request # 1 | Intraday data download complete for ESU20. Unique request ID: 1 | 2020-07-16 14:45:32.395 Removing historical data download ID 1. | 2020-07-16 14:45:32.395 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2020-07-16 14:45:32.395 GAIN Capital/OEC | Using primary service for historical data for ESU20 | 2020-07-16 14:45:32.395 HD Request # 1 | Download from primary service not started due to error. | 2020-07-16 14:45:32.395 Triggering next historical data download in queue. | 2020-07-16 14:45:32.396 Socket (1) | Socket gracefully closed by remote side. | 2020-07-16 14:45:32.428 Socket (1) | Closed. | 2020-07-16 14:45:32.429 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2020-07-16 14:45:33.291 GAIN Capital FIX Trading socket (1) | Creating socket. Using TLS 1.2. | 2020-07-16 14:45:33.332 GAIN Capital FIX Trading socket (1) | Connecting to IP: 64.94.37.222. | 2020-07-16 14:45:33.332 GAIN Capital FIX Trading: Connected to FIX server. | 2020-07-16 14:45:33.367 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=ROrstad. | 2020-07-16 14:45:33.574 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.49=58035=A34=149=OEC52=20200716-20:45:3456=ROrstad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| 2020-07-16 14:45:33.708 GAIN Capital FIX Trading | Connected to trading server. | 2020-07-16 14:45:33.708 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2020-07-16 14:45:33.708 GAIN Capital FAST Data socket (2) | Creating socket. | 2020-07-16 14:45:33.709 GAIN Capital FAST Data socket (2) | Connecting to IP: 64.94.37.222. | 2020-07-16 14:45:33.709 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.49=8235=534=249=OEC52=20200716-20:45:3456=ROrstad58=Invalid user name or password10=078 | 2020-07-16 14:45:33.715 GAIN Capital FIX Trading: Received a Logout message. Text = Invalid user name or password | 2020-07-16 14:45:33.715 GAIN Capital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2020-07-16 14:45:33.715 GAIN Capital FIX Trading: (Send) |
| [2020-07-21 17:25:31] |
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This is an issue related to your Gain Capital Password. We cannot help with this, as we do not have control over your Gain Capital account or the login details for it.
Sierra Chart Support |
| [2020-07-21 19:54:46] |
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Consider using the Sierra Chart Order Routing Service: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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