Support Board
Date/Time: Sun, 16 Mar 2025 02:55:05 +0000
Incorrect candles on ES Mini
View Count: 792
| [2020-07-21 13:59:29] |
| User90927 - Posts: 38 |
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Why are we getting incorrect candles on the 5 , 15 , 30 min charts for the ES Mini after 14.15 GMT ie the time stated is say on the 5 min chart up to 14.25 is correct but then it has a candle for 14.30 then a dash line for 14.25 and then a candle again for 14.30 . It has repeating candles over the same time period |
| [2020-07-21 15:37:33] |
| SC Support - Posts: 1941 |
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Hi User90927, can you please login to an active account to post on the support board? You will understand that the support burden takes away from development. Thank you
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| [2020-07-21 15:56:06] |
| User90927 - Posts: 38 |
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I am on a active account....I trade with Transact
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| [2020-07-21 16:14:03] |
| SC Support - Posts: 1941 |
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Hi there, for a situation like this please access the Support Board through the Sierra Chart Desktop Software: HELP >> SUPPORT BOARD Help Menu |
| [2020-07-21 19:18:01] |
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You are having a time stamping issue from the Transact data feed. Consider using the Denali Exchange Data Feed to resolve this: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-08 00:19:10] |
| User143681 - Posts: 45 |
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Having similar issue with ES historical chart set to 300 days to load daily chart displaying about half as candles and rest are dashes. Am using CQG data feed with settings to Allow support for your data feed and this account subscribes to Denali. Have tried deleting and downloading data, changing time frame and days to load without resolve. Any suggestions?
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| [2022-08-08 04:22:04] |
| Sierra_Chart Engineering - Posts: 18796 |
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You need to use a Continuous Futures Contract chart: Continuous Futures Contract Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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