Support Board
Date/Time: Sat, 08 Feb 2025 17:39:30 +0000
Please help immediately with failed payment to account
View Count: 586
| [2020-07-20 18:55:12] |
| TeeJay - Posts: 123 |
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Hello, a payment from me was deducted but was somehow swallowed by your system. Several 100 dollars. I made a support ticket, please help immediately Thanks! |
| [2020-07-20 19:16:30] |
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We do see a payment of 400, but that was put on a temporary hold by PayPal. We are temporarily activating your account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-20 19:17:50] |
| TeeJay - Posts: 123 |
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I could not see anything about that hold, they happily deducted my credit card and sent me a confirmation. I added the confirmation to the support ticket. I hate this company. |
| [2020-07-20 19:19:39] |
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Yes PayPal sent us an email saying it is on hold. Anyway your Sierra Chart account is active for now. Let us know if you need anything else or if you want to cancel that payment.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-20 19:22:04] |
| TeeJay - Posts: 123 |
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Thanks for activating. No, I wanted to do the payment. They made me problems all day already with not letting me login etc., as I am in another country right now. It is just one of the most ridiculous companies existing. I will try to figure that out tomorrow as they have closed here already for today. I mean they cannot charge me, and then not pay you! Date Time Of Last Edit: 2020-07-20 19:22:42
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| [2020-07-21 19:32:17] |
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This payment has now cleared through PayPal and is in your Sierra Chart account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-21 19:33:59] |
| TeeJay - Posts: 123 |
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Yes I saw it already, was also able to enable the exchange feed already. Thanks! |
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