Support Board
Date/Time: Sat, 08 Feb 2025 16:51:49 +0000
the dom trade window is still showing open position and there is NONE
View Count: 514
| [2020-07-17 05:56:22] |
| User849502 - Posts: 353 |
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aaggh, yesterday I had to flatten my position in cme direct as SC froze(as per our tickets yesterday) and this morning logging on the open position is still there. Is there anything I can do other than reversing it here and flattening on cme platform. This is such a bloody stupid error in your platform. Why carry over yesterday's trades??? that makes zero sense, and it's annoying.
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| [2020-07-17 07:08:26] |
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This is such a bloody stupid error in your platform. The cause of this is still unknown. And also, when we became aware of this issue, and the cause is still unknown and we suspect it might be related to an operating system issue but we are not totally sure at this point any longer about that, we did take immediate action on this to address it to the extent we could, and there is an update notice being given. You had not updated. So it is important to keep up-to-date.There is nothing we can do about the TT position reporting. This is out of our control. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-17 07:28:37
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