Support Board
Date/Time: Sat, 08 Feb 2025 13:58:46 +0000
Issue with v2134
View Count: 639
| [2020-07-09 23:02:23] |
| Marmany - Posts: 308 |
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Updated from v2128 to v2134 Chartbook loads, appears for a couple of seconds then Sierra shuts down. Loads OK in Safe mode. Removed all studies then reloaded. The crash occurs when the 6th study is added. This is the Sierra Volume by Price study added as a drawing from which one of the other studies accesses POC, VAH & VAL using sc.GetStudyArrayUsingID. Rolled back to v2128 and everything works perfectly. Please advise. |
| [2020-07-09 23:25:16] |
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Does this problem occur when using a custom study?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-10 05:40:39] |
| Marmany - Posts: 308 |
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There are 5 custom studies which do not cause the problem until the Sierra study Volume by Price is added as a drawing. Adding Volume by Price as the only study does not cause a problem with v2134. As mentioned above one of the studies accesses data from Volume by Price using sc.GetStudyArrayUsingID. So my conclusion is it is the combination of Custom Study, Standard Study and v2134 that causes the crash. Currently running v2128 with no problem, but let me know if more details needed to resolve the issue. |
| [2020-07-10 20:16:08] |
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We would need to get the custom study source code to test this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-11 17:56:52] |
| Marmany - Posts: 308 |
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Re-compiled the studies and found some code relating to Date & Time was out of date. Problem solved. |
| [2020-07-11 22:44:16] |
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Ok that is good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-12 02:23:25
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