Support Board
Date/Time: Sat, 08 Feb 2025 12:25:02 +0000
SC Data - All services / Data feed disconnected. Will reconnect in 2 seconds
View Count: 759
| [2020-07-09 21:04:54] |
| User821899 - Posts: 2 |
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Hi, I recently updated to version 2131. Since then, continue to get recurring message log erros saying teh above and referencing a "connect event error. Windows error cade 10061. SC runs with IB as broker and SC data feeds. Could you please advise how I can resolve? Thx. SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2020-07-09 17:02:39.234 DTC Client socket (4) | Closed. | 2020-07-09 17:02:39.235 SC Data - All Services | Using username 0 | 2020-07-09 17:02:41.345 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10045 | 2020-07-09 17:02:41.345 DTC Client socket (4) | Creating socket. | 2020-07-09 17:02:41.345 DTC Client socket (4) | Connecting to IP: 8.18.161.133. | 2020-07-09 17:02:41.345 DTC Client socket (4) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2020-07-09 17:02:52.430 * DTC Client socket (4) | CloseSocket call. | 2020-07-09 17:02:52.430 DTC Client socket (0) | CloseSocket call. | 2020-07-09 17:02:52.430 SC Data - All Services | Disconnected from the server. | 2020-07-09 17:02:52.430 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2020-07-09 17:02:52.430 DTC Client socket (4) | Closed. | 2020-07-09 17:02:52.430 SC Data - All Services | Using username 0 | 2020-07-09 17:02:54.431 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10045 | 2020-07-09 17:02:54.431 DTC Client socket (4) | Creating socket. | 2020-07-09 17:02:54.431 DTC Client socket (4) | Connecting to IP: 8.18.161.133. | 2020-07-09 17:02:54.431 |
| [2020-07-09 21:34:17] |
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This looks like a firewall on your computer is blocking the connection: DTC Client socket (4) | Creating socket. | 2020-07-09 17:02:41.345
DTC Client socket (4) | Connecting to IP: 8.18.161.133. | 2020-07-09 17:02:41.345 DTC Client socket (4) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2020-07-09 17:02:52.430 * Refer to help topic 1.2: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-09 21:34:56
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