Support Board
Date/Time: Sat, 08 Feb 2025 10:57:56 +0000
Denali data delay
View Count: 580
| [2020-07-09 13:57:11] |
| User411173 - Posts: 2 |
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Hi, I just got setup on Denali data but am experiencing a 20+ minute delay. I use Tradovate as a broker but don't plan on routing any orders through SC. Any help in resolving this would be appreciated. Thank you
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| [2020-07-09 14:51:46] |
| SC Support - Posts: 1930 |
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Please login to your Tradovate Account so that we can verify its existence and therefore guarantee you the discounted Non-Professional CME Exchange fees, should you otherwise qualify for them: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees |
| [2020-07-09 18:35:18] |
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The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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