Support Board
Date/Time: Sat, 08 Feb 2025 08:18:44 +0000
Trial has no data
View Count: 559
| [2020-07-02 16:58:39] |
| selective_hearing - Posts: 1 |
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Hello, I've created a Sierra Chart account to get a trial use of the software but upon installation and logging in using the account, there is no data. All the data services in the Data Services settings said "restricted". When you activate my trial, can you start my trial on Monday after the July 4th weekend?
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| [2020-07-02 18:52:04] |
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Your account was originally flagged as restricted, so we needed to manually unlock it. That has been done, so please exit from Sierra Chart and then start the software again and you should be good. Although a restart should not be necessary. In terms of what Real-Time data is included as part of a Sierra Chart package (and during the trial), refer to the following: Real-Time Data Also refer to the following for information on getting Real-Time Futures data: Is Historical and Real-time Futures Data Included? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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