Support Board
Date/Time: Sat, 08 Feb 2025 06:22:31 +0000
Not connected - Trade account not assigned
View Count: 717
| [2020-07-01 15:17:42] |
| User582869 - Posts: 1 |
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Hello I have activated denali and want to have access to live data, but I can't get any coonection.Few days ago I had funded an AMP account. Now when I try to start sierra chart I get a connection error. Trade account not assigned.
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| [2020-07-01 17:29:18] |
| John - SC Support - Posts: 37842 |
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Your Sierra Chart Order Routing Account has not been setup yet. We apologize for the delay with this. It is being looked into now and should be taken care of today or tomorrow.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-01 17:31:09] |
| SC Support - Posts: 1930 |
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We have messaged AMP to remind them about setting up this service for you.
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| [2020-07-01 19:11:14] |
| SC Support - Posts: 1930 |
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This Account is now set up on the SC TT based Order Routing Service You currently have active the Denali Exchange Data Feed on your Sierra Chart account, please continue with step 8 here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions |
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