Support Board
Date/Time: Sat, 08 Feb 2025 08:11:27 +0000
[User Discussion] - Another data.
View Count: 590
| [2020-07-01 15:03:35] |
| User800505 - Posts: 5 |
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Hello, please could you explain me why Sierra Chart shows another data -candles /+-20ticks/ than are on Interactive Brokers/Globex/EBOT. The last 3 have the same data with precision 1 tick. /in the real time and also historical data./ The data are generated :-) or time shift? /Data Connection to IB/ |
Attachment Deleted.  anotherdata.png / V - Attached On 2020-07-01 15:02:46 UTC - Size: 38.25 KB - 249 views |
| [2020-07-02 06:59:48] |
| User800505 - Posts: 5 |
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Probably the problem is with settings of "Use evening session" plus something else. In any case the time of session starts at 8.29 not on 8.30. I am not tester /programmer for 30years/, but this is very unusal feature of application. thank you. now it works |
| [2020-07-02 07:59:41] |
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We do not provide any technical help for Interactive Brokers data. You must use the Denali Exchange Data Feed for CBOT data: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-02 18:17:20] |
| User800505 - Posts: 5 |
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This is really not about data!!!! ,,,interactive Brokers data, CME data , Ebot dat .... this why your trading session start at another time then is normal .... this is real software application problem if you change time frame from 2- to 3 minutes you change start time... \Answer from //// Programmmer more than 30 years in Java, C++, CSharp, Oracle, MSSQL, etc... Have a nice day |
| [2020-07-03 07:56:09] |
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Sorry there is no chance we are going to help with this, when you are using Interactive Brokers data. Once you involve that data, no answers from us. Firm policy. What do you think is going to happen when you show us a chart from TWS and then you compare it to a chart receiving data from TWS in Sierra Chart. We are going to have absolutely no tolerance for this whatsoever and it will be immediately disregarded. Do not even try to convince us. For now use the Sierra Chart Historical Data service: Sierra Chart Historical Data Service And besides, why are you even asking a question? What is the purpose of this.? If you are intelligent like you are saying, what is the purpose of even asking us a question? Refer to the documentation here in regards to session times: Chart Session Times And that page fully explain session times and everything related to that. Also refer to: Chart Session Times: Bar Starting Times We have terminated technical support for Interactive Brokers: ***Interactive Brokers is Garbage*** (Technical Support is Now Fully Ended!!) We are not even really sure what you are asking about, what the source of the data is in the chart. The time frame of the chart bars. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-03 09:02:00
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| [2020-07-03 13:20:19] |
| User800505 - Posts: 5 |
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This situation is not described in your help /manual/, because this is probably sw defect. If I change Time Frame from 3 to 2 minutes and back sometimes change session time without user command /first candle begin + 1minute or correct +0min/. Doesnt metter if you are connected, or you have historical data from SC or IB. I dont need help at the moment, thanks. |
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