Support Board
Date/Time: Sat, 08 Feb 2025 07:51:59 +0000
No market data on evaluator account
View Count: 549
| [2020-07-01 13:35:20] |
| mrad - Posts: 7 |
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I don't get live market data on my evaluator account (ESU20 Denali data feed, see attached image for the error message). On my live account the data feed is working fine (ESU20_FUT_CME). Could you please help me fix this problem?
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 bJq7h3KRlw.png / V - Attached On 2020-07-01 13:34:55 UTC - Size: 3.22 KB - 225 views |
| [2020-07-01 19:39:41] |
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You need to activate the exchange you want from here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-01 19:39:50
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| [2020-07-01 21:54:10] |
| mrad - Posts: 7 |
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Exchanges are activated through my AMP Futures live account, at least this is how it used to be. Has this changed? Please advise.
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| [2020-07-02 07:32:35] |
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Yes we apologize. We see that. Your broker deactivated the exchange: 2020-06-23 09:33:00 Denali Data Feed: The 'Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts' exchange has been internally deactivated, and will not be renewed. You need to contact them about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-02 07:33:14
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