Support Board
Date/Time: Sat, 08 Feb 2025 06:28:25 +0000
Not able to download historical data in my free trial account
View Count: 825
| [2020-06-30 00:38:54] |
| yashkhandhediya - Posts: 1 |
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Hello, I have just activated my free trial account. The option of download data in historical chart is disabled in my account. Although, it is written in the documentation that free trial account will be able to access historical data. Kindly revert in case of further concerns. Awaiting your response. Thanks. |
| [2020-06-30 02:16:34] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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