Support Board
Date/Time: Sat, 08 Feb 2025 02:09:15 +0000
big bug
View Count: 697
| [2020-06-24 00:19:19] |
| User719206 - Posts: 93 |
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I there is 3 day that i have lot of bug on some chart for xbt usd bitmex ,some of them the candlesick price are displayed but there is a big bug on the scale , the prices aren't displayed ,i can't reset it i cant moove it it's locked, on some of them nothing appear. in the screen you can see the same chart in the second one i just try to go to the right until the actual price and all disapear. http://www.sierrachart.com/image.php?Image=1592958226771.png http://www.sierrachart.com/image.php?Image=1592958274868.png Maybe it's because of that http://www.sierrachart.com/image.php?Image=159295835271.png it's a market profile and at the right you can see un big wick green, it go until the price 0 , maybe this is where the bug come from. Date Time Of Last Edit: 2020-06-24 05:27:19
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 XBTUSD-BMEX[M] 60 Min #4 2020-06-24 00_06_31.634.png / V - Attached On 2020-06-24 00:07:33 UTC - Size: 33.09 KB - 249 views |
| [2020-06-24 05:00:10] |
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Follow the instructions here to reset the scale and use an Automatic Scale: Chart Scale and Scale Adjusting: Chart Bars or Studies Not Completely within View, Not Displayed, or Cut Off. Reset Scales. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-24 05:00:34
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| [2020-06-24 05:31:32] |
| User719206 - Posts: 93 |
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I did but it didn't change,same issu...
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| [2020-06-24 05:39:43] |
| User719206 - Posts: 93 |
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I think maybe you should concider the screen shot of the market profile for 21 june that i send you , and you can see in this screenshot of a dayli chart , that there is un probleme since the 21 june, there is not the candlestick for the 22 and 23 june. http://www.sierrachart.com/image.php?Image=1592976937677.png |
| [2020-06-24 06:03:14] |
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Re-download the Intraday data: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. If that does not help, then create a new chart. There must be something unknown wrong with that chart regarding settings, or studies. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-24 17:10:19] |
| User719206 - Posts: 93 |
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I created a new charbook, I opened an historical chart in dayli, and it's the same issu, the 22 and 23 june are missing http://www.sierrachart.com/image.php?Image=159301852083.png |
| [2020-06-24 18:03:26] |
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We cannot reproduce this issue. The data is on the server. Follow the instructions here: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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