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2nd computer

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[2020-06-23 23:57:02] #1 [Go To First Post]
User736044 - Posts: 51
Hi, Is it still possible to connect 3 separate instances of Sierra from the same comp to Denali? I was able to do that but not anymore, once i connect the third one 1 of the other one disconnects. Thank You!

[2020-06-24 04:58:41] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We reduced the three connections to two connections just to be on the safe side with the exchange. So you what you need to do is use data sharing between instances for the third instance: https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#AccessingMarketDataFromOtherInstancesOfSierra%20Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-06-24 10:35:45] #3 [Go To First Post]
User736044 - Posts: 51
I see, thanks for getting back to me on this. So, If i were to pay the exchange fees again for a sec comp , would that be considered a third connection by the CME rules? Thank You

[2020-06-24 10:40:24] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You should be okay with that. That would be just considered two devices. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-07-06 21:46:09] #5 [Go To First Post]
User736044 - Posts: 51
Even if I have 2 instances on 1 comp that would be considered one connection, sorry just want to make sure. Thank You!

[2020-07-08 01:42:59] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes. Just one device would be how it is considered. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-07-14 12:57:41] #7 [Go To First Post]
User736044 - Posts: 51
I'm sorry, but is still not clear to me. In my main comp I have 2 separate installs of Sierra and both are connected to Denali. I understood that is allowed. I paid for one more Exchange fee so I can connect with my second comp and it does not let me.

[2020-07-14 13:01:54] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I paid for one more Exchange fee so I can connect with my second comp and it does not let me. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-14 13:02:26

[2020-07-15 20:13:33] #9 [Go To First Post]
User736044 - Posts: 51
I think i did not get the whole thing Here it is again Software version: 2135 64-bit \| 2020-07-15 15:11:13.657 Primary Thread ID: 19400 \| 2020-07-15 15:11:13.657 Usage end date: 2020-08-09 \| 2020-07-15 15:11:13.657 Enabled for: Advanced Features 2. \| 2020-07-15 15:11:13.657 Enabled for: Sierra Chart Historical Data Service. \| 2020-07-15 15:11:13.657 Enabled for: Denali Real-Time Exchange Data Feed. \| 2020-07-15 15:11:13.657 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-07-15 15:11:13.657 Enabled for exchange2: CME \| 2020-07-15 15:11:13.657 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-07-15 15:11:13.657 Current selected Data/Trading service: SC Data - All Services \| 2020-07-15 15:11:13.657 Custom symbol settings values: enabled \| 2020-07-15 15:11:13.657 Chart Update Interval: 1000 \| 2020-07-15 15:11:13.657 Intraday Data Storage Time Unit: 0 \| 2020-07-15 15:11:13.657 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-07-15 15:11:13.657 2020-07-15 15:11:13 Local computer time \| 2020-07-15 15:11:13.657 2020-07-15 20:11:13 Local computer time in UTC \| 2020-07-15 15:11:13.657 2020-07-15 15:11:13 Local computer time in SC Time Zone \| 2020-07-15 15:11:13.657 2020-07-15 20:07:56 Server time in UTC \| 2020-07-15 15:11:13.657 Local computer UTC time and Server UTC time difference: 4 seconds. \| 2020-07-15 15:11:13.657 Program path: C:\SierraChart\ \| 2020-07-15 15:11:13.657 Data Files path: C:\SierraChart\Data\ \| 2020-07-15 15:11:13.657 OS Version Number: 10.0 \| 2020-07-15 15:11:13.657 Locale Setting: C \| 2020-07-15 15:11:13.657 Allowed protected custom studies: Smaug_SC_Library, SST_FreeBundle \| 2020-07-15 15:11:13.657 SC Data - All Services \| Connected to data server. \| 2020-07-15 15:11:18.045 Triggering next historical data download in queue. \| 2020-07-15 15:11:18.046 Triggering next historical data download in queue. \| 2020-07-15 15:11:18.046 Triggering next historical data download in queue. \| 2020-07-15 15:11:18.046 Triggering next historical data download in queue. \| 2020-07-15 15:11:18.046 Mapping ESU20 to ESU20. Service code: cme \| 2020-07-15 15:11:18.445 SC Data - All Services \| Starting real-time market data updates for: ESU20 (ESU20). ID: 1 Service code: cme \| 2020-07-15 15:11:18.445 SC Data - All Services \| Connecting to the server ds22.sierracharts.com. Port 10048 \| 2020-07-15 15:11:18.445 SC Data - All Services \| Requesting security definition data for: ESU20 (ESU20). ID: 1 \| 2020-07-15 15:11:18.445 Requesting market depth updates for: ESU20 if supported. \| 2020-07-15 15:11:18.445 Separate subscription for market depth updates not supported. ESU20 \| 2020-07-15 15:11:18.445 Added historical Intraday data request for ESU20 to the queue. \| 2020-07-15 15:11:18.445 Intraday data recording state for symbol ESU20 is set to download 'Pending'. \| 2020-07-15 15:11:18.445 Triggering next historical data download in queue. \| 2020-07-15 15:11:18.445 DTC Client socket (1) \| Creating socket. \| 2020-07-15 15:11:18.446 DTC Client socket (1) \| Connecting to IP: 208.185.224.129. \| 2020-07-15 15:11:18.446 Delaying start of download for ESU20 \| 2020-07-15 15:11:18.453 SC Data - All Services \| Connected to server. \| 2020-07-15 15:11:18.460 SC Data - All Services \| Starting socket receive thread. \| 2020-07-15 15:11:18.460 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2020-07-15 15:11:18.460 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2020-07-15 15:11:18.485 SC Data - All Services \| Sending logon request message. \| 2020-07-15 15:11:18.485 SC Data - All Services \| Received logon response. \| 2020-07-15 15:11:19.036 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2020-07-15 15:11:19.036 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2020-07-15 15:11:19.036 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 2, NumCurrentConnectionsDifferentDevices = 3 \| 2020-07-15 15:11:19.036 SC Data - All Services \| Waiting for socket receive thread to end \| 2020-07-15 15:11:19.036 DTC Client socket (1) \| CloseSocket call. \| 2020-07-15 15:11:19.036 SC Data - All Services \| Disconnected from the server. \| 2020-07-15 15:11:19.036 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2020-07-15 15:11:19.036 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-07-15 15:11:19.036 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2020-07-15 15:11:19.052 DTC Client socket (1) \| Closed. \| 2020-07-15 15:11:19.052 SC Data - All Services \| Connecting to the server ds23.sierracharts.com. Port 10048 \| 2020-07-15 15:11:49.032 DTC Client socket (1) \| Creating socket. \| 2020-07-15 15:11:49.033 DTC Client socket (1) \| Connecting to IP: 216.1.90.130. \| 2020-07-15 15:11:49.033 SC Data - All Services \| Connected to server. \| 2020-07-15 15:11:49.048 SC Data - All Services \| Starting socket receive thread. \| 2020-07-15 15:11:49.048 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2020-07-15 15:11:49.048 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2020-07-15 15:11:49.075 SC Data - All Services \| Sending logon request message. \| 2020-07-15 15:11:49.075 SC Data - All Services \| Received logon response. \| 2020-07-15 15:11:49.668 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2020-07-15 15:11:49.668 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2020-07-15 15:11:49.668 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 2, NumCurrentConnectionsDifferentDevices = 3 \| 2020-07-15 15:11:49.668 SC Data - All Services \| Waiting for socket receive thread to end \| 2020-07-15 15:11:49.668 DTC Client socket (1) \| CloseSocket call. \| 2020-07-15 15:11:49.668 SC Data - All Services \| Disconnected from the server. \| 2020-07-15 15:11:49.668 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2020-07-15 15:11:49.668 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-07-15 15:11:49.668 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2020-07-15 15:11:49.681 DTC Client socket (1) \| Closed. \| 2020-07-15 15:11:49.681 HD Request # 2 \| Downloading Intraday chart data for ESU20 to the file ESU20.scid. Service: cme \| 2020-07-15 15:12:19.593 HD Request # 2 \| Download start date-time: 2020-07-15 15:09:04.000 \| 2020-07-15 15:12:19.593 HD Request # 2 \| Using server: ds21.sierracharts.com port 10149 \| 2020-07-15 15:12:19.593 Socket (1) \| Creating socket. \| 2020-07-15 15:12:19.593 Socket (1) \| Connecting to IP: 216.1.90.129. \| 2020-07-15 15:12:19.593 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2020-07-15 15:12:19.626 HD Request # 2 \| Sending historical data logon request message. \| 2020-07-15 15:12:19.626 SC Data - All Services \| Connecting to the server ds21.sierracharts.com. Port 443 \| 2020-07-15 15:12:19.663 DTC Client socket (2) \| Creating socket. \| 2020-07-15 15:12:19.664 DTC Client socket (2) \| Connecting to IP: 216.1.90.129. \| 2020-07-15 15:12:19.664 SC Data - All Services \| Connected to server. \| 2020-07-15 15:12:19.687 SC Data - All Services \| Starting socket receive thread. \| 2020-07-15 15:12:19.687 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2020-07-15 15:12:19.687 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2020-07-15 15:12:19.714 SC Data - All Services \| Sending logon request message. \| 2020-07-15 15:12:19.714 HD Request # 2 \| Requesting Intraday data. Start date-time: 2020-07-15 15:09:04. Record interval: 0. Symbol: ESU20 \| 2020-07-15 15:12:20.109 HD Request # 2 \| Decompressing data. \| 2020-07-15 15:12:20.126 HD Request # 2 \| Receiving Intraday data for ESU20 starting at 2020-07-15 15:09:04 \| 2020-07-15 15:12:20.144 Socket (1) \| CloseSocket call. \| 2020-07-15 15:12:20.144 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-07-15 15:12:20.145 Historical data download thread signaled to stop. \| 2020-07-15 15:12:20.145 HD Request # 2 \| Timestamp of first Intraday data file record written: 2020-07-15 15:09:07 \| 2020-07-15 15:12:20.145 HD Request # 2 \| Received 2118 records from 2020-07-15 15:09:04.000 to 2020-07-15 15:12:23.001 (3.3 minutes) and wrote 2116 records for ESU20 \| 2020-07-15 15:12:20.145 HD Request # 2 \| Completion time: 1s \| 2020-07-15 15:12:20.147 HD Request # 2 \| Intraday data download complete for ESU20. Unique request ID: 2 \| 2020-07-15 15:12:20.147 Removing historical data download ID 2. \| 2020-07-15 15:12:20.147 Real-time Intraday chart data file updates started for ESU20 \| 2020-07-15 15:12:20.147 Intraday chart data file opened for ESU20 \| 2020-07-15 15:12:20.147 HD Request # 2 \| Enabling Intraday chart updating for symbol. \| 2020-07-15 15:12:20.147 Triggering next historical data download in queue. \| 2020-07-15 15:12:20.147 Socket (1) \| Socket gracefully closed by remote side. \| 2020-07-15 15:12:20.159 Socket (1) \| Closed. \| 2020-07-15 15:12:20.159 SC Data - All Services \| Received logon response. \| 2020-07-15 15:12:20.308 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2020-07-15 15:12:20.308 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2020-07-15 15:12:20.308 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 2, NumCurrentConnectionsDifferentDevices = 3 \| 2020-07-15 15:12:20.308 SC Data - All Services \| Waiting for socket receive thread to end \| 2020-07-15 15:12:20.308 DTC Client socket (2) \| CloseSocket call. \| 2020-07-15 15:12:20.308 SC Data - All Services \| Disconnected from the server. \| 2020-07-15 15:12:20.308 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2020-07-15 15:12:20.308 DTC Client socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-07-15 15:12:20.308 DTC Client socket (2) \| Socket gracefully closed by remote side. \| 2020-07-15 15:12:20.322 DTC Client socket (2) \| Closed. \| 2020-07-15 15:12:20.322

[2020-07-15 20:28:24] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We need to do some testing on this and get back to you. We will do that later today. But can you reconnect all of your installations of Sierra Chart to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers And see if that resolves the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-07-16 20:02:33] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have tested this and verified, that the two connections from different devices is properly supported. This is also confirmed by this: SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 2, NumCurrentConnectionsDifferentDevices = 3 \| 2020-07-15 15:12:20.308 If you are still experiencing an issue, please reconnect all of the instances of Sierra Chart to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-16 20:03:55

[2020-07-16 21:53:35] #12 [Go To First Post]
User736044 - Posts: 51
Ok, so to clarify you can only have 2 separate installations of Sierra Chart at the same time. With one data feed you can run both in the same computer and if you want to use a 2nd computer you need to pay for the exchange fee again, but you have to close one from the first computer

[2020-07-16 21:58:10] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
No. You can have two installations on two computers all running and connected to the Denali data feed at the same time if you are paying two exchange fees. So a total of four. We are testing this now and it works correctly. We have got a total of three installations, two on one system and one on another. As we said before if you are still experiencing an issue, please reconnect all of the instances of Sierra Chart to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-16 22:07:00

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