Support Board
Date/Time: Sat, 08 Feb 2025 02:59:44 +0000
connection
View Count: 698
| [2020-06-22 19:07:47] |
| User712893 - Posts: 11 |
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Hi i am having difficulty connecting to my sierra charts, it lets me log in but stays yellow by the connection, will not go to green, i contacted amp futures and it is not something wrong from their end, can you help me out?my email is **
Date Time Of Last Edit: 2020-06-22 20:36:12
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| [2020-06-22 20:35:48] |
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Yes we will help with this. The TT trading account assignment has not yet been done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-23 01:35:25] |
| User712893 - Posts: 11 |
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ok is their anything i have to do on my end?
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| [2020-06-23 13:42:11] |
| SC Support - Posts: 1930 |
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Hi User712893, Can I give you a call to help with set-up?
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| [2020-06-24 01:47:47] |
| SC Support - Posts: 1930 |
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Spoke with User712893, helped with set-up
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| [2020-06-24 19:52:44] |
| User712893 - Posts: 11 |
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i am still not sure what i am supposed to do know to get this set up can you help me out?
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| [2020-06-24 20:51:52] |
| SC Support - Posts: 1930 |
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Hi there, we can call you in a couple hours if that works.
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| [2020-06-24 23:23:16] |
| User712893 - Posts: 11 |
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yes great
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| [2020-06-25 00:19:12] |
| SC Support - Posts: 1930 |
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Spoke to User712893, have sent his request to AMP to make the required change
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| [2020-06-25 19:00:35] |
| User712893 - Posts: 11 |
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Hi was that message i got that amp completed the setup, because it is still not working on my end?
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| [2020-06-25 19:06:51] |
| SC Support - Posts: 1930 |
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We can call you again right now.
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| [2020-06-25 20:13:34] |
| User712893 - Posts: 11 |
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ok had to go can you call me back at 730 tonight?
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| [2020-06-25 20:24:00] |
| SC Support - Posts: 1930 |
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Sorry I will ask an Engineer to call you then.
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| [2020-06-26 02:37:24] |
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User was called. And the problem is a connectivity issue affecting the port used for the order routing service. They will contact their ISP about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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