Support Board
Date/Time: Sat, 08 Feb 2025 02:06:13 +0000
Unable to connect Transact Datafeed
View Count: 647
| [2020-06-20 10:50:08] |
| User468105 - Posts: 5 |
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i have tried for over 3 hours to connect Transact Datafeed to Sierra. I did not succeed. Here is my message log. PLEASE HELP!! Reading Internal Order ID file. | 2020-06-20 05:20:28.903 Reading Trade Orders file. | 2020-06-20 05:20:28.998 Reading Trade Positions file. | 2020-06-20 05:20:28.998 Reading Account Balance file. | 2020-06-20 05:20:28.999 UDPListener (1456). Port 22904 | Listening on UDP port 22904. | 2020-06-20 05:20:29.018 Software version: 2124 64-bit | 2020-06-20 05:20:29.018 Primary Thread ID: 22084 | 2020-06-20 05:20:29.018 Usage end date: 2020-07-19 | 2020-06-20 05:20:29.018 Enabled for: Advanced Features 2. | 2020-06-20 05:20:29.018 Enabled for: Sierra Chart Historical Data Service. | 2020-06-20 05:20:29.018 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-06-20 05:20:29.018 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-06-20 05:20:29.018 Current selected Data/Trading service: TransAct WS | 2020-06-20 05:20:29.018 Custom symbol settings values: enabled | 2020-06-20 05:20:29.018 Chart Update Interval: 500 | 2020-06-20 05:20:29.018 Intraday Data Storage Time Unit: 1 | 2020-06-20 05:20:29.018 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-06-20 05:20:29.018 2020-06-20 05:20:29 Local computer time | 2020-06-20 05:20:29.018 2020-06-20 09:20:29 Local computer time in UTC | 2020-06-20 05:20:29.018 2020-06-20 05:20:29 Local computer time in SC Time Zone | 2020-06-20 05:20:29.018 2020-06-20 09:20:28 Server time in UTC | 2020-06-20 05:20:29.018 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-06-20 05:20:29.018 Program path: C:\SierraChart\ | 2020-06-20 05:20:29.018 Data Files path: C:\SierraChart\Data\ | 2020-06-20 05:20:29.018 OS Version Number: 10.0 | 2020-06-20 05:20:29.018 Locale Setting: C | 2020-06-20 05:20:29.018 Allowed protected custom studies: Inteligex | 2020-06-20 05:20:29.018 Auth Websocket | Web socket state is now open. | 2020-06-20 05:32:00.563 TransAct WS | Sending account logon message. Demo | 2020-06-20 05:32:00.563 TransAct WS | Account logon error: -1(-1) | 2020-06-20 05:32:00.842 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-06-20 05:32:00.842 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-06-20 05:32:00.842 Auth Websocket socket (1) | CloseSocket call. | 2020-06-20 05:32:00.849 Auth Websocket | WebSocket closed. | 2020-06-20 05:32:00.849 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2020-06-20 05:32:00.849 TransAct WS | Disconnected. | 2020-06-20 05:32:00.849 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-06-20 05:32:00.849 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2020-06-20 05:32:01.070 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2020-06-20 05:32:01.070 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2020-06-20 05:32:01.289 Auth Websocket socket (1) | Closed. | 2020-06-20 05:32:01.289 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2020-06-20 05:32:01.850 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2020-06-20 05:32:01.850 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2020-06-20 05:32:01.850 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2020-06-20 05:32:01.850 Auth Websocket | Opening WebSocket. | 2020-06-20 05:32:02.087 Auth Websocket | Sending WebSocket handshake. | 2020-06-20 05:32:02.087 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-06-20 05:32:02.795 Auth Websocket | Server header | Upgrade: WebSocket | 2020-06-20 05:32:02.795 Auth Websocket | Server header | Connection: Upgrade | 2020-06-20 05:32:02.795 Auth Websocket | Server header | Sec-WebSocket-Accept: Fyk89D+Gq7nHc+LmZrnCbDjj2do= | 2020-06-20 05:32:02.795 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2020-06-20 05:32:02.795 Auth Websocket | Server header | | 2020-06-20 05:32:02.795 Auth Websocket | Web socket state is now open. | 2020-06-20 05:32:02.795 TransAct WS | Sending account logon message. Demo | 2020-06-20 05:32:02.795 TransAct WS | Account logon error: -1(-1) | 2020-06-20 05:32:03.086 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-06-20 05:32:03.086 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-06-20 05:32:03.086 Auth Websocket socket (1) | CloseSocket call. | 2020-06-20 05:32:03.098 Auth Websocket | WebSocket closed. | 2020-06-20 05:32:03.098 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2020-06-20 05:32:03.098 TransAct WS | Disconnected. | 2020-06-20 05:32:03.098 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-06-20 05:32:03.099 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2020-06-20 05:32:03.318 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2020-06-20 05:32:03.318 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2020-06-20 05:32:03.531 Auth Websocket socket (1) | Closed. | 2020-06-20 05:32:03.531 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2020-06-20 05:32:04.102 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2020-06-20 05:32:04.102 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2020-06-20 05:32:04.102 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2020-06-20 05:32:04.102 Auth Websocket | Opening WebSocket. | 2020-06-20 05:32:04.310 Auth Websocket | Sending WebSocket handshake. | 2020-06-20 05:32:04.310 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-06-20 05:32:04.998 Auth Websocket | Server header | Upgrade: WebSocket | 2020-06-20 05:32:04.998 Auth Websocket | Server header | Connection: Upgrade | 2020-06-20 05:32:04.998 Auth Websocket | Server header | Sec-WebSocket-Accept: FIbj7BQpK4P0jUSm7UUBI8V4Peg= | 2020-06-20 05:32:04.998 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2020-06-20 05:32:04.998 Auth Websocket | Server header | | 2020-06-20 05:32:04.998 Auth Websocket | Web socket state is now open. | 2020-06-20 05:32:04.998 TransAct WS | Sending account logon message. Demo | 2020-06-20 05:32:04.998 TransAct WS | Account logon error: -1(-1) | 2020-06-20 05:32:05.280 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-06-20 05:32:05.280 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-06-20 05:32:05.280 Auth Websocket socket (1) | CloseSocket call. | 2020-06-20 05:32:05.316 Auth Websocket | WebSocket closed. | 2020-06-20 05:32:05.316 TransAct WS | Disconnected. | 2020-06-20 05:32:05.316 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-06-20 05:32:05.316 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2020-06-20 05:32:05.316 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2020-06-20 05:32:05.334 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2020-06-20 05:32:05.334 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2020-06-20 05:32:05.549 Auth Websocket socket (1) | Closed. | 2020-06-20 05:32:05.550 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2020-06-20 05:32:06.323 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2020-06-20 05:32:06.323 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2020-06-20 05:32:06.323 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2020-06-20 05:32:06.323 Auth Websocket | Opening WebSocket. | 2020-06-20 05:32:06.564 Auth Websocket | Sending WebSocket handshake. | 2020-06-20 05:32:06.564 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-06-20 05:32:07.289 Auth Websocket | Server header | Upgrade: WebSocket | 2020-06-20 05:32:07.289 Auth Websocket | Server header | Connection: Upgrade | 2020-06-20 05:32:07.289 Auth Websocket | Server header | Sec-WebSocket-Accept: 2rHZIakQpm6gDwD/l9GHcsyN5sk= | 2020-06-20 05:32:07.289 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2020-06-20 05:32:07.289 Auth Websocket | Server header | | 2020-06-20 05:32:07.289 Auth Websocket | Web socket state is now open. | 2020-06-20 05:32:07.289 TransAct WS | Sending account logon message. Demo | 2020-06-20 05:32:07.289 TransAct WS | Account logon error: -1(-1) | 2020-06-20 05:32:07.566 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-06-20 05:32:07.566 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-06-20 05:32:07.566 Auth Websocket socket (1) | CloseSocket call. | 2020-06-20 05:32:07.576 Auth Websocket | WebSocket closed. | 2020-06-20 05:32:07.576 TransAct WS | Disconnected. | 2020-06-20 05:32:07.576 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2020-06-20 05:32:07.576 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-06-20 05:32:07.576 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2020-06-20 05:32:07.796 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2020-06-20 05:32:07.796 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2020-06-20 05:32:08.010 Auth Websocket socket (1) | Closed. | 2020-06-20 05:32:08.010 File >> Disconnect selected. | 2020-06-20 05:32:08.142 TransAct WS | Disconnected. | 2020-06-20 05:32:08.142 Date Time Of Last Edit: 2020-06-21 08:23:48
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| [2020-06-21 08:23:12] |
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This is the relevant message: TransAct WS | Account logon error: -1(-1) | 2020-06-20 05:32:07.566
Follow the instructions here related to this: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-23 10:06:11] |
| User468105 - Posts: 5 |
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http://www.sierrachart.com/image.php?Image=1592906531616.png the same login details I use for Transact that are successful, are causing an error in Sierrachart. How is this possible. The error is on the side of Sierrachart. I am unable to upload the screenshot from Transact |
Attachment Deleted.  Image 044.png / V - Attached On 2020-06-23 10:03:06 UTC - Size: 8.06 KB - 199 views |
| [2020-06-23 11:20:57] |
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The documentation explains what to do. You can also switch to a different broker. This is the service we recommend: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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