Support Board
Date/Time: Thu, 13 Feb 2025 17:15:49 +0000
a new never seen before .problem with x axis time scale
View Count: 773
| [2020-06-19 20:43:54] |
| User472677 - Posts: 362 |
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A new problem has developed with the x axis time scale. Please see the image. It is a 15 minute chart. 245 is shown twice on the chart. There are bunch of zeros on the x axis. There are extra bars
Date Time Of Last Edit: 2020-06-19 20:44:56
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Attachment Deleted. Private File |
| [2020-06-19 22:25:31] |
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For the record you are using TD Ameritrade and Interactive Brokers data. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-15 16:32:49] |
| User480912 - Posts: 7 |
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Same issue happening with "some" of my charts, and I am using CQG, and version 2204. Zeros on the time axis, displays correctly when I switch the time frame, but switches instantly to displaying zeros. Tried the "Delete All Data and Download" several times with no success.
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| [2020-12-15 18:49:46] |
| John - SC Support - Posts: 37934 |
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This has typically been cause by a custom study that has not been properly updated for the changes in Date/Time variables. Run Sierra Chart in Safe Mode and see if it resolves the problem. If it does, then it is a custom study that you are using that is causing the issue. You will have to go through and find the particular study. Refer to the first bullet point in the following link regarding the need to update the custom studies: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2156 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-15 19:56:33] |
| User480912 - Posts: 7 |
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Thank you. I identified the custom study, and the problem was resolved once it was removed.
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| [2020-12-15 19:57:35] |
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Refer to: *IMPORTANT* Notice: Custom Study Improperly Altering Time Scale of Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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