Support Board
Date/Time: Fri, 07 Feb 2025 23:56:39 +0000
no connection this morning
View Count: 471
| [2020-06-19 11:47:08] |
| User599829 - Posts: 6 |
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I am trying to log in as i normally do each morning and the platform keeps failing to connect. I keep getting "Error getting address" message.
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| [2020-06-19 13:38:28] |
| John - SC Support - Posts: 37842 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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