Support Board
Date/Time: Fri, 07 Feb 2025 22:58:56 +0000
Issue with a custom footprint
View Count: 614
| [2020-06-17 19:16:59] |
| User590694 - Posts: 6 |
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Dear Support, First the basics: I am using Windows 10 64-bit build 1909 )OS Build 18363.900) My Sierra Chart version is 2123 64-bit (31804M). I have attached images of the custom footprint charts. The issue is this: If you reference 17 June 2020 at around 04:21:40 you will see many 0's on the buy and sell side and some 18's and 64's. These values are incredibly unlikely and in fact are incorrect as I have compared with someone else who is also using the same chart. However, there are others in my trading group, like me, who are seeing the same incorrect values as I am. I have uninstalled and reinstalled Sierra multiple times. I have downloaded the original chartbook from which the chart originally came. I have tried a previous version of Sierra in which it worked for my friend. I have also attached the CORRECT version of the chart on my friend's machine as an image. Update after writing this message: We did find a solution and that was to change the Intraday Data Storage Time Unit to 1 Tick instead of 1 second in Data/Trade Service Settings. Can you please advise as to what may be happening here? Thanks Gary Brewer |
 Footprint Error.jpg / V - Attached On 2020-06-17 19:15:27 UTC - Size: 308.06 KB - 225 views Footprint Error (DOM Version).jpg / V - Attached On 2020-06-17 19:15:32 UTC - Size: 121.67 KB - 221 views |
| [2020-06-18 18:13:02] |
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The Numbers Bars study requires tick by tick data in order to be accurate. This is stated in Step #2 of the documentation here: Numbers Bars: Step-By-Step Instructions There is also the Input option to require 1 tick data, which you could then set as the default for your study so that this does not happen in the future. Refer to the information here: Numbers Bars: Require 1 Tick Intraday Data Storage Time And refer to the following for how to set this as a default for your study: Chart Studies: Using Custom Default Study Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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