Support Board
Date/Time: Fri, 07 Feb 2025 23:02:10 +0000
Sierra Chart Service Package 5 and Denali with market depth
View Count: 1007
| [2020-06-17 01:33:59] |
| MichaelZ - Posts: 12 |
|
Hello, I have been subscribed to service package 3 with denali full cme exchanges access without market depth - I have been using that connecting to my Interactive Brokers paper account. I have now opened an account with Dorman and switched to your order routing service via TT. Would it be possible to try out the order map features of the software, which I believe form part of service package 5? What changes would I need to make to the data feed package to enable that please? Thank you in advance! |
| [2020-06-17 13:50:33] |
| John - SC Support - Posts: 37842 |
|
First, you are correct that in order to use the Market Depth Historical Graph (Order Map) you will need to be on Package 5. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. ------------------- Next, you will need to be subscribed to an exchange option that includes the Market Depth. Right now, you are not subscribed for Market Depth. The equivalent exchange to what you have now with Market Depth is $31.20 USD per month instead of the $3.25 USD per month you are paying now. One way to keep your fees down is that if you only need Market Depth for certain symbols (say ES, for example) then you could keep your existing exchange selection and just add the "CME with Market Depth for Non-Professionals", which is an additional $10.40 USD per month. You will need to determine what will work best for you and what exchanges you need. We can help you if you have any further questions on this. Also, just be aware that the Exchange Fees are not refundable and the full amount is required no matter when you sign up in the month. For example, if you deactivate the "Full CME Group without Market Depth" today, you will not be refunded any of the $3.25. Also, if you activate the "Full CME Group with Market Depth" today, you will pay the full $31.20 for the remainder of the month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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