Support Board
Date/Time: Fri, 07 Feb 2025 20:58:25 +0000
Trade Activity Log not showing any trades and chart trade fills disappearing
View Count: 1115
| [2020-06-16 23:52:43] |
| User52989 - Posts: 42 |
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Hi - 10yr Sierra Chart user with TransAct. Upgraded from v2032 to v2120 yesterday, now trade activity log shows no trades, orders, fills, nothing. I use chart trade via trade DOM for execution. The fills showed up on the chart, but not on the activity log, but when I rebooted SC the fills that had showed on the chart were gone. I've gone over every support ticket in your archives re trade activity log, but can't fix it. Also, when I pull up trade activity log and press the APPLY button, an error log comes up that states "Trade Activity file unexpected condition. Did not find FIELD_CODE_BEGIN_RECORD when expected. Field code read: 0. C:\SierraChartTransActMA\TradeActivityLogs\TradeActivityLog_2020_06_16_UTC. None.data" thanks in advance for your help - have worked about 4yrs trying to get this resolved. FYI yes I've made sure things such as "disable stats/disable trade activity log" boxes aren't checked. So - why isn't trade activity log showing anything and an error log popping up and why are the fills that were appearing on my chart disappearing after I reboot? Thanks! (one postscript: the trade activity log works perfectly in SIM mode, just not live trade mode) Date Time Of Last Edit: 2020-06-16 23:55:18
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| [2020-06-17 00:00:42] |
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Your Sierra Chart account which you have logged into this Support Board with is expired. So we know what Sierra Chart account you are using, go to Help >> Support Board from within the Sierra Chart desktop program and then post in this thread telling us this is done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-17 03:07:18] |
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First thing we want you to do is to follow through the information in this section here: Trade Activity Log: Trade Activity Not Displaying or Clearing (Improving Trade Activity Query Performance) And then follow the instructions here to use the Trade Activity Log to make sure all of the settings at the top are correct: Trade Activity Log: Viewing Historical Trade Activity the fills that had showed on the chart were gone. Refer to the documentation here for this:Chart Trading and the Chart DOM: Displaying Order Fills on the Chart You can safely ignore this and delete this file: "Trade Activity file unexpected condition. Did not find FIELD_CODE_BEGIN_RECORD when expected. Field code read: 0. C:\SierraChartTransActMA\TradeActivityLogs\TradeActivityLog_2020_06_16_UTC. None.data" We can do a brief remote assistance session to help you with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-17 03:08:13
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