Support Board
Date/Time: Sat, 08 Feb 2025 01:47:14 +0000
Question on Market Profile + TPO + VWAP at the end of the day
View Count: 884
| [2020-06-12 15:20:00] |
| seangff - Posts: 16 |
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hello at the end of the day and the futures takes their 15min brake my charts seem to reset. the market profile tpo line and vwap 1.5 all get really small and they take a while to go back to normal size. is there a way to set it so they just continue normally. I would add a photo but the process to add a photo is too complicated |
| [2020-06-22 16:08:20] |
| seangff - Posts: 16 |
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Hello my charts keep locking up . its becoming harder to trade when i have to reload sierra charts.
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| [2020-06-22 16:26:34] |
| seangff - Posts: 16 |
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my charts locked up again. this is 2 times in the last 15-20 min.
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| [2020-06-22 18:12:26] |
| seangff - Posts: 16 |
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this is the 3rd time today that my charts have locked up.
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| [2020-06-22 21:29:59] |
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We need to understand what is meant by "locked up". Does the chart stop updating? Or is Sierra Chart in a completely frozen and inoperable state and cannot be interacted with? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-22 21:30:04
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| [2020-06-22 22:14:53] |
| seangff - Posts: 16 |
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hello yes the chart just stops does not move at all. does not update or move at all. meaning that the candles do not move. you can interact with sierra charts but the movement of the countdown timer and the chandles just stop moving |
| [2020-06-23 00:59:52] |
| seangff - Posts: 16 |
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Hello the chart just locked up once again and the countdown timer skips. it never just counts down second by second it will skip 2-3 seconds or 5-10 seconds at a time. my computer is directly plugged into my internet modem and have good high speed connections. I only download 7 days worth of historical data instead of 30 days and it is still skipping. |
| [2020-06-23 02:16:52] |
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This is evening trading at this time, so it is normal for the countdown timer to behave that way and that is fully explained here: Countdown Timer What symbol are you noticing this with? We also want you to update to the current version of Sierra Chart: Software Download: Fast Update Newer versions have additional logging that can be enabled that we describe here which can help identify the source of this problem during active trading: Monitoring Sierra Chart Data Feed Performance from Perspective of Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-23 02:17:16
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| [2020-06-23 02:30:35] |
| seangff - Posts: 16 |
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i only trade es and micro es. does it on both charts. it just locked up again just now. i think it might have something to do with the downloading of historical data. that seems to be during or just after. this cannot be correct as there is no way to trade if it locks up like this. the es dropped 80 points in 15min. in just 5 min it dropped 20 points. what happens if this locks up and im in a trade and this happens. something is definitely not correct.
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| [2020-06-23 02:39:57] |
| seangff - Posts: 16 |
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we are getting 229.33mbps of download speed and 14.45mbps upload speed. is this sufficient?
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| [2020-06-23 17:45:23] |
| seangff - Posts: 16 |
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this is the 4th time today this has happened. how can i send you a photo of the screen with the log and screen together. can you see from the log what is happening?
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| [2020-06-24 07:03:40] |
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One thing to be aware of is what is explained here: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: Trade and Current Quote Symbol Enable the logging as explained here: Monitoring Sierra Chart Data Feed Performance from Perspective of Server And when you have the issue we need to see the last 20 or so lines of the Message Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-24 07:04:49
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