Support Board
Date/Time: Fri, 07 Feb 2025 18:20:25 +0000
Password error message
View Count: 828
| [2020-06-11 19:29:14] |
| User597876 - Posts: 42 |
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I had trouble logging into my trading platform a couple times today. I will attach a photo with the message.
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Private File Attachment Deleted. |
| [2020-06-11 19:38:24] |
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Restart Sierra Chart and follow the Forced Login instructions: Sierra Chart - Software Login Instructions: Forced Login Let us know if you have a further issue. Did you change your Sierra Chart password today? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-11 19:38:32
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| [2020-06-11 19:52:46] |
| User597876 - Posts: 42 |
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I sent you the message log file. It mentions problems about my services.
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| [2020-06-11 19:53:46] |
| User597876 - Posts: 42 |
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No, I have not changed my password.
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| [2020-06-11 19:55:48] |
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Ok we will check.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-11 19:59:26] |
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Is there anything unusual about the Internet connection you are using? We see a connectivity problem with historical data. HD Request # 4 | Error downloading historical Intraday data for MESU20_FUT_CME. Timeout error connecting to server. | 2020-06-11 14:47:50.412
For help with this, refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server We see you are using this symbol: MESU20_FUT_CME Change back to the June contract: Changing the Symbol of a Chart: Changing the Symbol of a Chart or Trade DOM Through Chart Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-11 19:59:55
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| [2020-06-11 20:14:50] |
| User597876 - Posts: 42 |
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I ran a ping test from cmd prompt. Everything looks good. I have a 1GB cable connection.
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| [2020-06-12 10:02:33] |
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If you continue to have trouble with historical Intraday data, there is still some connectivity problem. Refer to the information here about this: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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