Support Board
Date/Time: Sun, 24 Nov 2024 07:00:41 +0000
Cant run Sierra on Two computers
View Count: 4865
| [2013-04-16 12:27:44] |
| User45685 - Posts: 36 |
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I am trying to run Sierrachart on both my Mac (with windows 7) and my Laptop. Unfortunately i am getting the: This login has exceeded the number of allowed systems. You may need to allow up to 5 Minutes after closing sierra on one system and using it on another. Am i missing something? Do i need to purchase something extra to login from two computers at once? Because I have package 5 with Velocityfutures (TT FIX) and i dont think that there should be an issue here. Help would be appreciated as i could really use the second client running for observational purposes and i am running out of screenspace on the first one. Kind regards |
| [2013-04-16 17:22:28] |
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To run more than one copy of Sierra Chart at the same time you will need a direct Sierra Chart account: http://www.sierrachart.com/index.php?l=doc/doc_DirectAccount.html However, in the case of a FIX connection that is used with Velocity Futures, you can only have one connection to the server at a time unless they assign you a 2nd set of FIX Adapter connection information. So unless you can use 2 connections to the FIX server, it is not really going to help to get a direct account in this case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-16 20:36:31
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| [2013-04-16 20:16:03] |
| User45685 - Posts: 36 |
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So basically its not doable, since i cant login twice into the same FIX server i will not be able to have streaming chart data. For example i need the imac to display Gold and Crude Futures, but since im already logged into sierra on my laptop i cannot have live streaming data on my imac. Is there any workaround to this issue other than me contacting Velocityfutures and asking for a second set of login data? |
| [2013-04-16 20:37:22] |
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No. You have to contact Velocity and obtain a 2nd connection to the FIX Adapter.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-01 23:01:56] |
| bekitz - Posts: 26 |
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Can a person with a Velocity provided Sierra license (package 3) install multiple copies on the same computer. Ex: Install 1 copy connected to "TT Fix [trading]" for trading Install 1 copy connected to "SC Historical Data [data]" for analysis Install 1 copy connected to "SC Forex Data (FXCM) [data]" for analysis |
| [2013-10-01 23:26:04] |
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No. You must have a direct account. Follow the instructions here: https://www.sierrachart.com/index.php?l=doc/doc_DirectAccount.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-02 00:14:59] |
| bekitz - Posts: 26 |
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First, I currently do have a direct account. Second, Velocity is switching FCM and will begin to offer Forex which is why I proposed the following example. Is Sierra not going to be able to handle this dual functionality with the new Velocity?? |
| [2013-10-02 00:24:09] |
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You need to set up a direct account as explained in the instructions we linked to. There are no plans to offer anything new/different with Velocity. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-02 00:51:42] |
| bekitz - Posts: 26 |
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RE: setting up a direct account, please re-read the 1st sentence of post #7. RE: no plans to offer anything different with Velocity, how will a person be able to trade Forex & Futures from the same account once Velocity switches FCMs? |
| [2013-10-02 00:54:29] |
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OK, if you do have a direct account and we can see that, then you can install multiple copies of Sierra Chart on your system and use them with different services. Being that you do have a direct account, why did you say this: Can a person with a Velocity provided Sierra license (package 3) install multiple copies on the same computer. This only misled us.For the second question you have to ask Velocity. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-10-02 00:54:53
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| [2013-10-02 01:00:43] |
| bekitz - Posts: 26 |
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I asked because my direct account expires in Dec and if I was going to use the Velocity provided license and it provided the scenario I described, I wouldn't need to purchase any additional direct account usage. I will inquire with Velocity. Is there a particular reason a person can't access the SC Historical Data since that is supposed to be part of package 3 (which is the minimum package Velocity offers). Or is it that you just can't do it on another installed copy? |
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