Support Board
Date/Time: Fri, 07 Feb 2025 16:59:21 +0000
the login with my data feed does not work
View Count: 622
| [2020-06-08 18:00:54] |
| User675730 - Posts: 1 |
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Hi, I have a problem. the login with my data feed does not work I've already tried everything but just can't get any further (software update, new data feed booked etc.) the login in R / trader works. I always get the error message (Rithmic trading Logon error received from server) I hope you can help me. sorry for my english i did it with the googel translator Reading Internal Order ID file. | 2020-06-07 11:03:09.030 Reading Trade Orders file. | 2020-06-07 11:03:09.086 Reading Trade Positions file. | 2020-06-07 11:03:09.086 Reading Account Balance file. | 2020-06-07 11:03:09.086 UDPListener (1432). Port 22904 | Listening on UDP port 22904. | 2020-06-07 11:03:09.099 Software version: 2115 64-bit | 2020-06-07 11:03:09.099 Primary Thread ID: 464 | 2020-06-07 11:03:09.099 Enabled for: Advanced Features 2. | 2020-06-07 11:03:09.099 Enabled for: Sierra Chart Historical Data Service. | 2020-06-07 11:03:09.099 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-06-07 11:03:09.099 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-06-07 11:03:09.099 Current selected Data/Trading service: Rithmic Trading | 2020-06-07 11:03:09.099 Custom symbol settings values: disabled | 2020-06-07 11:03:09.099 Chart Update Interval: 500 | 2020-06-07 11:03:09.099 Intraday Data Storage Time Unit: 0 | 2020-06-07 11:03:09.099 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-06-07 11:03:09.099 2020-06-07 18:03:09 Local computer time | 2020-06-07 11:03:09.099 2020-06-07 16:03:09 Local computer time in UTC | 2020-06-07 11:03:09.099 2020-06-07 11:03:09 Local computer time in SC Time Zone | 2020-06-07 11:03:09.099 2020-06-07 16:03:08 Server time in UTC | 2020-06-07 11:03:09.099 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-06-07 11:03:09.099 Program path: C:\Sierra Chart\Sicherung 04.06.19\SierraChart\ | 2020-06-07 11:03:09.099 Data Files path: C:\Sierra Chart\Sicherung 04.06.19\SierraChart\Data\ | 2020-06-07 11:03:09.099 OS Version Number: 10.0 | 2020-06-07 11:03:09.099 Locale Setting: C | 2020-06-07 11:03:09.099 Allowed protected custom studies: | 2020-06-07 11:03:09.099 Created the DTC Protocol server. | 2020-06-07 11:03:09.101 DTC Protocol Server listening on port 11099. | 2020-06-07 11:03:09.101 Created the DTC Protocol historical data server. | 2020-06-07 11:03:09.101 HD Server Manager | Listening on port 11098 | 2020-06-07 11:03:09.102 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic.trading. Request ID: 1. | 2020-06-07 11:03:09.102 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-06-07 11:03:09.122 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-06-07 11:03:09.141 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-06-07 11:03:09.141 Received 5 login tokens. | 2020-06-07 11:03:09.200 Symbol settings MD5 received. Request ID: 1. | 2020-06-07 11:03:09.332 Requested symbol settings for service code rithmic.trading. Request ID: 2. | 2020-06-07 11:03:09.332 Symbol settings received. Request ID: 2. | 2020-06-07 11:03:09.603 Error getting list of user files to download. Response: ERROR: Downloading of files on startup is disabled. | HTTP status: Request completed with the HTTP response status code 200. | 2020-06-07 11:03:11.245 Rithmic Trading | Port for executable: 51409 | 2020-06-07 11:03:14.241 Listening socket (1456). Port 51409 | Closed. | 2020-06-07 11:03:14.241 Rithmic Trading | Starting server: C:\Sierra Chart\Sicherung 04.06.19\SierraChart\Rim\DTCBridge.exe | 2020-06-07 11:03:14.244 Created process C:\Sierra Chart\Sicherung 04.06.19\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:51409. Current folder: C:\Sierra Chart\Sicherung 04.06.19\SierraChart\Rim | 2020-06-07 11:03:14.257 Rithmic Trading | Bridge process is running. | 2020-06-07 11:03:16.261 Rithmic Trading | Connecting to the server 127.0.0.1. Port 51409 | 2020-06-07 11:03:16.261 DTC Client socket (1) | Creating socket. | 2020-06-07 11:03:16.261 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-06-07 11:03:16.261 Rithmic Trading | Connected to server. | 2020-06-07 11:03:16.263 Rithmic Trading | Starting socket receive thread. | 2020-06-07 11:03:16.263 Rithmic Trading | Sending encoding request to server: Binary VLS | 2020-06-07 11:03:16.264 Rithmic Trading | Setting DTC encoding to Binary VLS | 2020-06-07 11:03:16.266 Rithmic Trading | Sending logon request message. | 2020-06-07 11:03:16.266 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2020-06-07 11:03:16.269 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\Sierra Chart\Sicherung 04.06.19\SierraChart\Rim\Rithmic.log | 2020-06-07 11:03:16.272 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2020-06-07 11:03:16.272 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2020-06-07 11:03:17.283 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2020-06-07 11:03:17.735 Rithmic Trading | Received logon response. | 2020-06-07 11:03:17.736 Rithmic Trading | Server Name: DTC Bridge. | 2020-06-07 11:03:17.736 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2020-06-07 11:03:17.736 Rithmic Trading | Logon error received from server | 2020-06-07 11:03:17.736 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-06-07 11:03:17.736 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-06-07 11:03:17.736 DTC Client socket (1) | CloseSocket call. | 2020-06-07 11:03:17.754 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-06-07 11:03:17.754 Rithmic Trading | Disconnected. | 2020-06-07 11:03:17.754 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-06-07 11:03:39.292 DTC Client socket (1) | Closed. | 2020-06-07 11:03:39.292 Sierra Chart account data changed. Requesting updated account information. | 2020-06-07 11:07:08.953 Successfully processed Sierra Chart account data. | 2020-06-07 11:07:09.163 Error getting list of user files to download. Response: ERROR: Downloading of files on startup is disabled. | HTTP status: Request completed with the HTTP response status code 200. | 2020-06-07 11:07:09.306 Rithmic Trading | Port for executable: 51508 | 2020-06-07 11:16:40.749 Listening socket (984). Port 51508 | Closed. | 2020-06-07 11:16:40.749 Rithmic Trading | Starting server: C:\Sierra Chart\Sicherung 04.06.19\SierraChart\Rim\DTCBridge.exe | 2020-06-07 11:16:40.750 Created process C:\Sierra Chart\Sicherung 04.06.19\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:51508. Current folder: C:\Sierra Chart\Sicherung 04.06.19\SierraChart\Rim | 2020-06-07 11:16:40.763 Rithmic Trading | Bridge process is running. | 2020-06-07 11:16:42.764 Rithmic Trading | Connecting to the server 127.0.0.1. Port 51508 | 2020-06-07 11:16:42.764 DTC Client socket (1) | Creating socket. | 2020-06-07 11:16:42.764 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-06-07 11:16:42.764 Rithmic Trading | Connected to server. | 2020-06-07 11:16:42.767 Rithmic Trading | Starting socket receive thread. | 2020-06-07 11:16:42.767 Rithmic Trading | Sending encoding request to server: Binary VLS | 2020-06-07 11:16:42.767 Rithmic Trading | Setting DTC encoding to Binary VLS | 2020-06-07 11:16:42.769 Rithmic Trading | Sending logon request message. | 2020-06-07 11:16:42.769 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2020-06-07 11:16:42.771 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\Sierra Chart\Sicherung 04.06.19\SierraChart\Rim\Rithmic.log | 2020-06-07 11:16:42.774 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2020-06-07 11:16:42.774 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2020-06-07 11:16:43.663 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2020-06-07 11:16:44.129 Rithmic Trading | Received logon response. | 2020-06-07 11:16:44.130 Rithmic Trading | Server Name: DTC Bridge. | 2020-06-07 11:16:44.130 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2020-06-07 11:16:44.130 Rithmic Trading | Logon error received from server | 2020-06-07 11:16:44.130 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-06-07 11:16:44.130 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-06-07 11:16:44.130 DTC Client socket (1) | CloseSocket call. | 2020-06-07 11:16:44.150 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-06-07 11:16:44.150 Rithmic Trading | Disconnected. | 2020-06-07 11:16:44.150 DTC Client socket (1) | Close event error. Windows error code 10053: Eine bestehende Verbindung wurde softwaregesteuert durch den Hostcomputer abgebrochen. | 2020-06-07 11:17:05.824 * DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-06-07 11:17:05.824 DTC Client socket (1) | Closed. | 2020-06-07 11:17:05.824 |
| [2020-06-08 18:57:09] |
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Sierra Chart has discontinued support for Rithmic. You need to change to the Sierra Chart order routing service: Sierra Chart / Trading Technologies Futures Order Routing Service For more information, refer to: Rithmic Bridge Files and Updated TLS Certificate Files Needed for June 1, 2020 and Onward Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-08 18:58:06
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