Support Board
Date/Time: Mon, 25 Nov 2024 08:01:40 +0000
Data Feed broken?
View Count: 1164
| [2014-01-24 15:22:55] |
| 100 - Posts: 147 |
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My rithmic feed was interrupted today on 1 of my machines. The interruption happened twice, and only occurred in a single commodity. My other machine recorded everything in real time. The data itself was disconnected. There was no freeze. Just missing data. Who should I take this up with? Was this an issue with Sierra, my broker, or (unlikely) my data provider? I don't see how this relates to my clearing house, so I guess I am just bewildered as to why my data field would cut out twice, and whether this is due to my broker or sierra. |
| [2014-01-24 18:37:31] |
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You should contact your broker or Rithmic about this. If you are missing any data in your charts, refer to this help topic: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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