Support Board
Date/Time: Fri, 07 Feb 2025 13:55:00 +0000
live data
View Count: 704
| [2020-06-03 13:34:57] |
| User363775 - Posts: 25 |
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Hi, MY DOM is not displaying bids and offers and not market orders only displays price ladder, I Have connected to my IB live trading accounts at least once per month see the attached message log: Reading Internal Order ID file. | 2020-06-03 09:22:55.053 Reading Trade Orders file. | 2020-06-03 09:22:55.147 Reading Trade Positions file. | 2020-06-03 09:22:55.149 Reading Account Balance file. | 2020-06-03 09:22:55.150 UDPListener (408). Port 22904 | Listening on UDP port 22904. | 2020-06-03 09:22:55.175 Software version: 2092 64-bit | 2020-06-03 09:22:55.190 Primary Thread ID: 228 | 2020-06-03 09:22:55.190 Usage end date: 2021-04-18 | 2020-06-03 09:22:55.190 Enabled for: Advanced Features 2. | 2020-06-03 09:22:55.190 Enabled for: Sierra Chart Historical Data Service. | 2020-06-03 09:22:55.190 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-06-03 09:22:55.190 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-06-03 09:22:55.190 Enabled for exchange: INDEXES_DATA_BARCHART | 2020-06-03 09:22:55.190 Enabled for exchange: CME (Trading Account Required) | 2020-06-03 09:22:55.190 Enabled for exchange: CBOT (Trading Account Required) | 2020-06-03 09:22:55.190 Enabled for exchange: COMEX (Trading Account Required) | 2020-06-03 09:22:55.190 Enabled for exchange: NYMEX (Trading Account Required) | 2020-06-03 09:22:55.190 Received 1 data feed usernames. | 2020-06-03 09:22:55.190 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-06-03 09:22:55.190 Current selected Data/Trading service: SC Data - All Services | 2020-06-03 09:22:55.190 Custom symbol settings values: enabled | 2020-06-03 09:22:55.190 Chart Update Interval: 10 | 2020-06-03 09:22:55.190 Intraday Data Storage Time Unit: 0 | 2020-06-03 09:22:55.190 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-06-03 09:22:55.190 2020-06-03 23:22:55 Local computer time | 2020-06-03 09:22:55.190 2020-06-03 13:22:55 Local computer time in UTC | 2020-06-03 09:22:55.190 2020-06-03 09:22:55 Local computer time in SC Time Zone | 2020-06-03 09:22:55.190 2020-06-03 13:22:54 Server time in UTC | 2020-06-03 09:22:55.190 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-06-03 09:22:55.190 Program path: C:\SierraChart-Replay\ | 2020-06-03 09:22:55.190 Data Files path: C:\SierraChart-Replay\Data\ | 2020-06-03 09:22:55.190 OS Version Number: 6.1 | 2020-06-03 09:22:55.191 Locale Setting: C | 2020-06-03 09:22:55.191 DLLs: TicinoMathV2.0.dll, TicinoMathV2.0_64.dll, TicinoMathV3.0.dll, TicinoMathV3.0_64.dll, TicinoMath_Scanner.dll, TicinoMath_Scanner_64.dll, TTCOTStudy.dll, TTCOTStudy_64.dll | 2020-06-03 09:22:55.192 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2020-06-03 09:22:55.203 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-06-03 09:22:55.267 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-06-03 09:22:55.610 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-06-03 09:22:55.611 Received 5 login tokens. | 2020-06-03 09:22:56.332 Symbol settings MD5 received. Request ID: 1. | 2020-06-03 09:23:00.174 Symbol settings are up-to-date for scdataallservices. | 2020-06-03 09:23:00.174 SC Data - All Services | Connected to data server. | 2020-06-03 09:23:01.719 Triggering next historical data download in queue. | 2020-06-03 09:23:01.719 Triggering next historical data download in queue. | 2020-06-03 09:23:01.720 Triggering next historical data download in queue. | 2020-06-03 09:23:01.720 Triggering next historical data download in queue. | 2020-06-03 09:23:01.720 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2020-06-03 09:23:01.724 ESM20 #1 | Reloading chart. | 2020-06-03 09:23:11.156 ESM20 #2 | Reloading chart. | 2020-06-03 09:23:11.179 Loading DLL C:\SierraChart-Replay\Data\TicinoMathV3.0_64.dll | 2020-06-03 09:23:11.185 ESM20 1 Day #3 | Reloading chart. | 2020-06-03 09:23:11.203 ESM20 #4 | Reloading chart. | 2020-06-03 09:23:11.236 ESM20 30 Min #5 | Reloading chart. | 2020-06-03 09:23:11.280 ESM20 5 Min #8 | Reloading chart. | 2020-06-03 09:23:11.337 ESM20 30 Min #6 | Reloading chart. | 2020-06-03 09:23:11.373 ESM20 #11 | Reloading chart. | 2020-06-03 09:23:11.403 ESM20 #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-06-03 09:23:11.404 ESM20 5 Min #7 | Reloading chart. | 2020-06-03 09:23:11.466 ESM20 1 Min #10 | Reloading chart. | 2020-06-03 09:23:11.499 ESM20 1 Min #12 | Reloading chart. | 2020-06-03 09:23:11.543 ESM20 1 Min #13 | Reloading chart. | 2020-06-03 09:23:11.616 ESM20 1 Min #14 | Reloading chart. | 2020-06-03 09:23:11.647 SC Data - All Services | Starting real-time market data updates for: ESM20. ID: 1 | 2020-06-03 09:23:11.874 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESM20 | 2020-06-03 09:23:11.874 SC Data - All Services | Requesting security definition data for: ESM20. ID: 1 | 2020-06-03 09:23:11.874 Starting DelayedDownloadMonitoringTimer | 2020-06-03 09:23:11.874 Starting HDTimeoutTimer | 2020-06-03 09:23:11.874 Added historical Intraday data request for ESM20 to the queue. | 2020-06-03 09:23:11.875 Intraday data recording state for symbol ESM20 is set to download 'Pending'. | 2020-06-03 09:23:11.875 Triggering next historical data download in queue. | 2020-06-03 09:23:11.875 Delaying start of download for ESM20 | 2020-06-03 09:23:11.875 Requesting market depth updates for: ESM20 if supported. | 2020-06-03 09:23:12.103 Separate subscription for market depth updates not supported. ESM20 | 2020-06-03 09:23:12.103 HD Request # 1 | Downloading Intraday chart data for ESM20 to the file ESM20.scid. Service: cme | 2020-06-03 09:23:16.939 HD Request # 1 | Download start date-time: 2020-06-03 09:09:48.000 | 2020-06-03 09:23:16.940 HD Request # 1 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2020-06-03 09:23:16.941 Socket (1) | Creating socket. | 2020-06-03 09:23:16.946 Socket (1) | Connecting to IP: 8.18.161.133. | 2020-06-03 09:23:16.947 HD Request # 1 | Setting DTC encoding to Binary VLS | 2020-06-03 09:23:17.360 HD Request # 1 | Sending historical data logon request message. | 2020-06-03 09:23:17.360 HD Request # 1 | Requesting Intraday data. Start date-time: 2020-06-03 09:09:48. Record interval: 0. Symbol: ESM20 | 2020-06-03 09:23:17.564 HD Request # 1 | Decompressing data. | 2020-06-03 09:23:17.765 HD Request # 1 | Receiving Intraday data for ESM20 starting at 2020-06-03 09:09:48 | 2020-06-03 09:23:17.769 Socket (1) | CloseSocket call. | 2020-06-03 09:23:17.772 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-06-03 09:23:17.772 Historical data download thread signaled to stop. | 2020-06-03 09:23:17.772 HD Request # 1 | Timestamp of first Intraday data file record written: 2020-06-03 09:09:50 | 2020-06-03 09:23:17.772 HD Request # 1 | Received 2020 records from 2020-06-03 09:09:48.000 to 2020-06-03 09:13:17.045 (3.5 minutes) and wrote 2013 records for ESM20 | 2020-06-03 09:23:17.772 HD Request # 1 | Completion time: 1s | 2020-06-03 09:23:17.773 HD Request # 1 | Intraday data download complete for ESM20. Unique request ID: 1 | 2020-06-03 09:23:17.773 Removing historical data download ID 1. | 2020-06-03 09:23:17.773 Real-time Intraday chart data file updates started for ESM20 | 2020-06-03 09:23:17.773 Intraday chart data file opened for ESM20 | 2020-06-03 09:23:17.773 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2020-06-03 09:23:17.773 |
| [2020-06-03 13:53:10] |
| John - SC Support - Posts: 37808 |
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For some reason your connection to Interactive Brokers did not update for this new month. Please reconnect to IB to verify your trading account and then back to SC - All Services. This should resolve your issue. If you do still have a problem afterwards, please let us know. Just for completeness, the instructions for making this connection can be found here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-04 02:10:47] |
| User363775 - Posts: 25 |
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still having the same issue, please kindly help. my IB account still active and I have topped it up to $500USD for minimum balance requirements.
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| [2020-06-04 03:29:43] |
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Connect Sierra Chart to your Interactive Brokers live account and then provide the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-04 03:29:54
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