Support Board
Date/Time: Fri, 07 Feb 2025 15:14:05 +0000
Connection error
View Count: 664
| [2020-06-03 11:33:11] |
| User604730 - Posts: 3 |
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hi, i have been trying to connect to my rithmic account through sierra chart and it has not been possible. I get an error message. I put the username and password well and I checked it several times but it keeps giving connection error.
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| [2020-06-03 14:08:33] |
| John - SC Support - Posts: 37808 |
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Refer to the information here: Rithmic Bridge Files and Updated TLS Certificate Files Needed for June 1, 2020 and Onward For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-04 16:30:40] |
| User604730 - Posts: 3 |
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I have the files installed and it doesn't connect to rithmic either. If the problem is not solved, would a refund of my money be possible? I paid for the platform to use it with rithmic.
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| [2020-06-04 16:36:50] |
| John - SC Support - Posts: 37808 |
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Please follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-04 22:59:09] |
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I paid for the platform to use it with rithmic. There are other choices like the Sierra Chart order routing service and CQG that you can use. If you tell us who your futures broker is, we can give you guidance.The supported services are listed here: Supported Data and Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-04 22:59:34
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| [2020-06-05 12:14:56] |
| User604730 - Posts: 3 |
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I have a funded account from Helios (earn2trade).
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| [2020-06-05 23:20:12] |
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Request a refund here: https://www.sierrachart.com/usercp.php?page=SupportTickets We can refund the remaining days. Make reference to this thread so we know the reason for the refund. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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