Support Board
Date/Time: Mon, 25 Nov 2024 11:34:53 +0000
MSFT unknown contract description?
View Count: 4439
| [2014-01-24 13:46:56] |
| rc7rader - Posts: 144 |
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I opened my intraday chart for MSFT and I got the message that the contract description is unknown and would not update. I was able to use this intraday chart in October 2013 and did not have a problem. Now that I opened it again to trade it today, I could not get the intraday chart to update. HD Request # 14 - Downloading Intraday chart data for MSFT to the file MSFT.scid. Service: ib | 2014-01-24 08:42:41 Compressing file: D:\SierraChart\Data\MSFT.scid. This may take a while... | 2014-01-24 08:42:41 HD Request # 14 - Last Date-Time in file: 2013-10-25 12:10:00.0 | 2014-01-24 08:42:41 HD Request # 14 - Requesting a total of 5 days and 0 seconds. | 2014-01-24 08:42:41 HD Request # 14 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 345600. | 2014-01-24 08:42:41 HD Request # 14 - Requesting 1 Day of data at 1 min with ending Date-Time at 2014-01-20 09:52:41 for MSFT | 2014-01-24 08:42:41 Message from IB: The contract description specified for MSFT is ambiguous.. IB Error Code: 200. Request ID: 74. | 2014-01-24 08:42:42 HD Request # 14 - Error downloading historical Intraday data for MSFT. The symbol is unknown to the server. | 2014-01-24 08:42:42 HD Request # 14 - Received 0 records and wrote 0 records for MSFT | 2014-01-24 08:42:42 HD Request # 14 - Intraday download COMPLETE for MSFT | 2014-01-24 08:42:42 Real-time Intraday chart data file updates started for MSFT | 2014-01-24 08:42:42 |
| [2014-01-24 17:40:37] |
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You need to use the symbol format documented here which specifies both the exchange and the primary exchange: http://www.sierrachart.com/index.php?l=doc/IBSymbols.html#Stock Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-04 08:36:07] |
| rc7rader - Posts: 144 |
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I have tried all symbol formats based on your instruction and it just doesn't work. Can you help find out how to get the right symbol format? The weird thing here is I used to be able to receive data just using the symbol MSFT (see attached). Now it just doesn't work. This is the same thing that happens for the stock "FIVE".
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MSFT.jpg| [2014-02-04 09:45:41] |
| rc7rader - Posts: 144 |
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CME just got added to the list of symbols that are no longer working that used to work. I used to trade this and now I got the symbol unknown error again. There must be something that causes these symbols not to be recognized. The symbol format instruction does not seem to work for CME, MSFT and FIVE. I noticed these are all Nasdaq stocks. Any idea on how to fix this?
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| [2014-02-04 17:21:18] |
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Try this: MSFT-STK-SMART/NASDAQ You need to use a similar format for the other symbols you give. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-04 17:22:01
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| [2014-02-05 02:24:40] |
| rc7rader - Posts: 144 |
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When I try MSFT-STK-SMART/NASDAQ, I get the error file name is not valid. Filenames cannot have the "/" character. I remember I tried this also but got this file name invalid error message. Date Time Of Last Edit: 2014-02-05 02:25:33
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| [2014-02-05 02:26:44] |
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If you enter the symbol through File >> Find Symbol, the / will be automatically translated for you. If you use File >> Open Intraday Chart, then use MSFT-STK-SMART[NASDAQ Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-05 19:13:25
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| [2014-02-05 02:31:30] |
| rc7rader - Posts: 144 |
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It worked. Finally this issue is resolved. Thank you. |
| [2014-02-05 02:36:56] |
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This is good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-05 18:40:55] |
| Adrian Lee - Posts: 2 |
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I'm still having trouble. Using File >> Open Intraday Chart MSFT-STK-SMART[NASDAQ results in the following messages HD Request # 10 - Downloading Intraday chart data for MSFT-STK-SMART/NASDAQ to the file MSFT-STK-SMART[NASDAQ.scid. Service: ib | 2014-02-05 18:34:47 Compressing file: C:\Users\ade\SierraChart-NAS\data\MSFT-STK-SMART[NASDAQ.scid. This may take a while... | 2014-02-05 18:34:47 HD Request # 10 - Download start Date-Time: 00:00:00.0 | 2014-02-05 18:34:47 HD Request # 10 - Requesting a total of 5 days and 0 seconds. | 2014-02-05 18:34:47 HD Request # 10 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 345600. | 2014-02-05 18:34:47 HD Request # 10 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2014-02-01 19:44:47 for MSFT-STK-SMART/NASDAQ | 2014-02-05 18:34:47 Message from IB: Invalid destination exchange specified. IB Error Code: 200. Request ID: 30. | 2014-02-05 18:34:47 HD Request # 10 - Error downloading historical Intraday data for MSFT-STK-SMART/NASDAQ. The symbol is unknown to the server. | 2014-02-05 18:34:47 HD Request # 10 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for MSFT-STK-SMART/NASDAQ | 2014-02-05 18:34:47 HD Request # 10 - Intraday download COMPLETE for MSFT-STK-SMART/NASDAQ | 2014-02-05 18:34:47 Real-time Intraday chart data file updates started for MSFT-STK-SMART/NASDAQ | 2014-02-05 18:34:47 TWS gives its version as 941.2c Oct 24,2013 What am I doing wrong? |
| [2014-02-05 19:12:39] |
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What this message from IB is saying is that the NASDAQ part of the symbol is not considered valid. Invalid destination exchange specified
Please contact IB and ask them what you should set the primary exchange to when requesting market data through TWS. The NASDAQ part of the symbol is considered the primary exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-05 19:15:18
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| [2014-02-06 04:20:33] |
| Lesmond - Posts: 22 |
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Try ISLAND instead of NASDAQ and ARCA or BATS instead of NYSE.
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| [2014-02-06 05:33:25] |
| rc7rader - Posts: 144 |
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Adrian, also try updating to the latest version of TWS to rule out TWS as the issue. My TWS shows the following info: Build 943.1c Jan 6, 2014. Java version: 1.7.0_17 OS Windows 8 (amd64, 6.2) Date Time Of Last Edit: 2014-02-06 05:34:22
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| [2014-02-06 17:16:46] |
| Adrian Lee - Posts: 2 |
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rc7trader - that worked a treat many thanks for the steer |
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