Support Board
Date/Time: Fri, 07 Feb 2025 11:10:11 +0000
Rithmic login issues.
View Count: 744
| [2020-06-01 21:41:51] |
| User511691 - Posts: 25 |
|
Hello, I've been unable to log in to Sierra Charts since yesterday. Every time I try to log in, a pop up appears saying "Connection error message from service: Rithmic Trading | logon error received from server | Date-Time 2020-06-01 17:24:53. I contacted my broker and the Support Desk says that it doesn't seem to be an issue directly with Rithmic (my data feed provider, so I need your help in fixing this issue. Also,please check why every time I try to place a stop order, the software automatically turns it into a market order and enters my order at the market price. Regards, Jose. |
| [2020-06-02 05:19:30] |
| |
|
Refer to: Rithmic Bridge Files and Updated TLS Certificate Files Needed for June 1, 2020 and Onward Regarding your other question about stop orders, check the order types for the Chart DOM: Global Trade Settings Windows: Chart DOM Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: