Support Board
Date/Time: Fri, 07 Feb 2025 14:37:36 +0000
back months historical data not downloading. missing rithmic symbol -CME suffix
View Count: 645
| [2020-06-01 13:51:15] |
| User501769 - Posts: 7 |
|
Hi SC support, this seems to be a new issue related to sc-rithmic connection change effective 1 Jun 2020. i was able to connect today (1 jun 2020) after following SC's instructions on thread <[Sticky] - Rithmic Bridge Files and Updated TLS Certificate Files Needed for June 1, 2020 and Onward> however when attempting to download historical data, log shows 'symbol' problems. back month contracts on ES are missing a "-CME" suffix for rithmic symbols & the download fails. only the current day's data is downloaded "Error downloading historical Daily data for ESH17. Historical data request rejected because the symbol is not valid" please help. i am intending to switch to SC's superior Denali feed, but need to resolve this issue to trade for now Thank you |
Private File Attachment Deleted. Private File |
| [2020-06-01 16:51:24] |
| |
|
Not sure we can help with this. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Also refer to which apparently you already have: Rithmic Bridge Files and Updated TLS Certificate Files Needed for June 1, 2020 and Onward Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-03 02:09:31] |
| User501769 - Posts: 7 |
|
Hi SC Team, is this possibly due to a change in symbol mapping, from a recent rithmic update? in data folder, current contract month for ES is <ESM0-CME.dly>, where as all other back months do not have the new "-CME" suffix. please see file attached the suggested solution of deleting & downloading all data works in the background. .dly files are all deleted & redownloaded. however, the historical daily chart only shows the current one day data. i have also updated <global settings\symbol settings> & made sure the chart follows the new symbol settings. also tried <date range in file>, <use number of days to load>, <use date range> & definitely made sure <continuous contract> is used these leads me to think that it is a old-new rithmic symbol mapping issue. hopefully SC Team can see other possible solutions? Thank you |
Private File |
| [2020-06-03 03:40:13] |
| |
|
We are aware of the issue. We are working on this. It is due to an external provider problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-05 23:12:51] |
| Sierra_Chart Engineering - Posts: 18329 |
|
This problem is now resolved. The cause is not what you thought. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: