Support Board
Date/Time: Thu, 06 Mar 2025 22:03:31 +0000
Logon error received from server'
View Count: 808
| [2020-06-01 09:47:34] |
| User235727 - Posts: 25 |
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my sc keeps giving the message Logon error received from server' when i keep trying to connecnt
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| [2020-06-01 15:28:31] |
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You are using Rithmic. Refer to: Rithmic Bridge Files and Updated TLS Certificate Files Needed for June 1, 2020 and Onward Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-01 12:37:37] |
| User235727 - Posts: 25 |
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opened up my charts today and have received this message never had a problem woth my login please help " connection error message from your server cqg web api logon unsuccessful your logon is disabled contact your fcm
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| [2022-02-01 13:09:19] |
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You need to contact your broker about this. To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-16 18:50:54] |
| User235727 - Posts: 25 |
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hi there i have spoke to amp and they say due to the balance below 100usd this is the isssue however i have funded my account
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| [2022-02-16 20:24:40] |
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Ok, but we have no control over these connections. It is not up to us. There are instructions in our prior post, about how to access the market data independent of your trading account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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