Support Board
Date/Time: Fri, 07 Feb 2025 07:46:31 +0000
Only new charts aren't loading (blank chart)
View Count: 867
| [2020-05-27 16:54:32] |
| wiivanil - Posts: 12 |
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Hello, I get blank chart when I do Find Symbol. The same symbol is running correctly in another chart. The only difference is the Data range box is empty. I've also read the FAQ but not resolved the problem. Thank you Ivan Reading Internal Order ID file. | 2020-05-27 18:23:30.179 Reading Trade Orders file. | 2020-05-27 18:23:30.332 Reading Trade Positions file. | 2020-05-27 18:23:30.341 Reading Account Balance file. | 2020-05-27 18:23:30.349 UDPListener (1408). Port 22904 | Listening on UDP port 22904. | 2020-05-27 18:23:30.399 Current thread priority: -1 | 2020-05-27 18:23:30.400 Software version: 2109 64-bit | 2020-05-27 18:23:30.400 Primary Thread ID: 6832 | 2020-05-27 18:23:30.400 Enabled for: Sierra Chart Historical Data Service. | 2020-05-27 18:23:30.400 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-05-27 18:23:30.400 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-05-27 18:23:30.400 Current selected Data/Trading service: CQG WebAPI | 2020-05-27 18:23:30.400 Custom symbol settings values: enabled | 2020-05-27 18:23:30.400 Chart Update Interval: 500 | 2020-05-27 18:23:30.401 Intraday Data Storage Time Unit: 0 | 2020-05-27 18:23:30.401 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-05-27 18:23:30.401 2020-05-27 18:23:30 Local computer time | 2020-05-27 18:23:30.401 2020-05-27 16:23:30 Local computer time in UTC | 2020-05-27 18:23:30.401 2020-05-27 18:23:30 Local computer time in SC Time Zone | 2020-05-27 18:23:30.401 2020-05-27 16:23:29 Server time in UTC | 2020-05-27 18:23:30.401 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-05-27 18:23:30.401 Program path: C:\SierraChart\ | 2020-05-27 18:23:30.401 Data Files path: C:\SierraChart\Data\ | 2020-05-27 18:23:30.401 OS Version Number: 10.0 | 2020-05-27 18:23:30.401 Locale Setting: C | 2020-05-27 18:23:30.401 DLLs: UserContributedStudies_64.dll | 2020-05-27 18:23:30.408 Created the DTC Protocol server. | 2020-05-27 18:23:30.411 DTC Protocol Server listening on port 11099. | 2020-05-27 18:23:30.414 Created the DTC Protocol historical data server. | 2020-05-27 18:23:30.414 HD Server Manager | Listening on port 11098 | 2020-05-27 18:23:30.416 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2020-05-27 18:23:30.417 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-05-27 18:23:30.509 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-05-27 18:23:30.608 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-05-27 18:23:30.608 Received 5 login tokens. | 2020-05-27 18:23:30.790 Symbol settings MD5 received. Request ID: 1. | 2020-05-27 18:23:30.943 Symbol settings are up-to-date for cqg. | 2020-05-27 18:23:30.943 CQG WebAPI | Connecting to server api.cqg.com | 2020-05-27 18:23:35.812 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-05-27 18:23:35.812 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-05-27 18:23:36.310 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2020-05-27 18:23:36.310 CQG WebSocket | Opening WebSocket. | 2020-05-27 18:23:36.403 CQG WebSocket | Sending WebSocket handshake. | 2020-05-27 18:23:36.403 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-05-27 18:23:36.800 CQG WebSocket | Server header | Connection: upgrade | 2020-05-27 18:23:36.800 CQG WebSocket | Server header | Sec-WebSocket-Accept: 7CZJxMZCLULh0BXC6ZLRgu35GLc= | 2020-05-27 18:23:36.800 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-05-27 18:23:36.800 CQG WebSocket | Server header | Upgrade: websocket | 2020-05-27 18:23:36.800 CQG WebSocket | Server header | | 2020-05-27 18:23:36.800 CQG WebSocket | Web socket state is now open. | 2020-05-27 18:23:36.800 CQG WebAPI | WebSocket connected. | 2020-05-27 18:23:36.800 CQG WebAPI | Sending market data logon message. | 2020-05-27 18:23:36.801 CQG WebAPI | Base Time: 2020-05-17T07:40:42. 2020-05-17 07:40:42 | 2020-05-27 18:23:37.641 CQG WebAPI | Logon successful. Session Token = tsgm95EP5VBypxMCKeD2PAHzF3AK4k4IB3nFvynLoIUf9yUYzPS0tk35vjiOOiIm3mMZV/krupS | 2020-05-27 18:23:37.641 CQG WebAPI | Connected to data and trading server. | 2020-05-27 18:23:37.641 Triggering next historical data download in queue. | 2020-05-27 18:23:37.644 Triggering next historical data download in queue. | 2020-05-27 18:23:37.644 Triggering next historical data download in queue. | 2020-05-27 18:23:37.644 Triggering next historical data download in queue. | 2020-05-27 18:23:37.644 Updated verified funded futures trading account ending date to: 2020-06-26 16:23:38 | 2020-05-27 18:23:37.650 CQG WebAPI | Sending Trade Accounts request message. | 2020-05-27 18:23:37.650 CQG WebAPI | Brokerage name: AMP. Account Name: 126039 | 2020-05-27 18:23:37.795 CQG WebAPI | Sending collateral subscribe request. | 2020-05-27 18:23:37.796 CQG WebAPI | Sending positions subscribe request. RequestID: 825494 | 2020-05-27 18:23:42.632 CQG WebAPI | Sending orders subscribe request. RequestID=825495 | 2020-05-27 18:23:42.632 F.US.EPM21 30 Min #1 | Reloading chart. | 2020-05-27 18:23:51.625 F.US.EPM21 30 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPM21.scid | 2020-05-27 18:23:51.651 CQG WebAPI | Starting real-time market data updates for: F.US.EPM21. ID: 1 Service code: cqg | 2020-05-27 18:23:52.119 CQG WebAPI | Sending symbol resolution request for F.US.EPM21. ID: 825496 | 2020-05-27 18:23:52.119 CQG WebAPI | Requesting security definition data for: F.US.EPM21. ID: 1 | 2020-05-27 18:23:52.119 Starting DelayedDownloadMonitoringTimer | 2020-05-27 18:23:52.119 Starting HDTimeoutTimer | 2020-05-27 18:23:52.119 Added historical Intraday data request for F.US.EPM21 to the queue. | 2020-05-27 18:23:52.120 Intraday data recording state for symbol F.US.EPM21 is set to download 'Pending'. | 2020-05-27 18:23:52.120 Triggering next historical data download in queue. | 2020-05-27 18:23:52.120 Delaying start of download for F.US.EPM21 | 2020-05-27 18:23:52.120 CQG WebAPI | Received symbol resolution report for symbol F.US.EPM21. Search Symbol: F.US.EPM21. Request ID: 825496. Contract ID: 1. | 2020-05-27 18:23:52.300 CQG WebAPI | Requesting market data for F.US.EPM21 | 2020-05-27 18:23:52.300 HD Request # 1 | Downloading Intraday chart data for F.US.EPM21 to the file F.US.EPM21.scid. Service: cqg | 2020-05-27 18:23:57.132 HD Request # 1 | Download start date-time: 2019-11-29 17:23:57.000 | 2020-05-27 18:23:57.136 HD Request # 1 | Using server: ds4.sierracharts.com port 10149 | 2020-05-27 18:23:57.137 Socket (2) | Creating socket. | 2020-05-27 18:23:57.150 Socket (2) | Connecting to IP: 192.81.56.146. | 2020-05-27 18:23:57.150 HD Request # 1 | Setting DTC encoding to Binary VLS | 2020-05-27 18:23:57.675 HD Request # 1 | Sending historical data logon request message. | 2020-05-27 18:23:57.675 HD Request # 1 | Requesting Intraday data. Start date-time: 2019-11-29 17:23:57. Record interval: 0. Symbol: F.US.EPM21 | 2020-05-27 18:23:58.426 Socket (2) | CloseSocket call. | 2020-05-27 18:23:58.735 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-05-27 18:23:58.735 HD Request # 1 | Error downloading historical Intraday data for F.US.EPM21. Historical data file not available for symbol. | 2020-05-27 18:23:58.735 Historical data download thread signaled to stop. | 2020-05-27 18:23:58.735 HD Request # 1 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for F.US.EPM21 | 2020-05-27 18:23:58.735 HD Request # 1 | Completion time: 0s | 2020-05-27 18:23:58.736 HD Request # 1 | Intraday data download complete for F.US.EPM21. Unique request ID: 1 | 2020-05-27 18:23:58.736 Removing historical data download ID 1. | 2020-05-27 18:23:58.736 Real-time Intraday chart data file updates started for F.US.EPM21 | 2020-05-27 18:23:58.736 Intraday chart data file opened for F.US.EPM21 | 2020-05-27 18:23:58.736 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2020-05-27 18:23:58.736 Triggering next historical data download in queue. | 2020-05-27 18:23:58.736 Socket (2) | Socket gracefully closed by remote side. | 2020-05-27 18:23:58.894 Socket (2) | Closed. | 2020-05-27 18:23:58.894 |
Error.jpg| [2020-05-27 17:46:53] |
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This is not the current futures contract: F.US.EPM21 You are trying to open the symbol for the June 2021 contract, not the June 2020 contract. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-27 18:15:05] |
| wiivanil - Posts: 12 |
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I'm sorry. Thank you
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