Support Board
Date/Time: Fri, 07 Feb 2025 07:06:34 +0000
I cannot get sierra charts to work on my new computer
View Count: 1045
| [2020-05-25 16:38:28] |
| User797603 - Posts: 29 |
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The log message was sent for you to review. I don't know what to do to connect and get sierra charts working on my new computer. I have been using sierra charts for years and connecting to the rithmic server, which I know you will no longer support, but you said you will support previous users until 12/2020 I have done the message describe below numerous times and it's still not connecting the DTC bridge. I don't know what to do to get sierra charts working on my new computer Connection error message from service: Rithmic Trading | Error Running DTC server program C:\SierraChart\Rim\DTCBridge.exe. Note: Rithmic bridge needs installing. To install select 'Help>>Download Current Version'. On the installer enable 'Install Optional Components' |
| [2020-05-26 01:32:58] |
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You need the Rithmic bridge files and we have posted them here: Rithmic Bridge Files and Updated TLS Certificate Files Needed for June 1, 2020 and Onward The files are not included in newer versions so that Rithmic is not being used by new users so there is not a detrimental reliance on it being available longer term. And also you can continue to use Rithmic after the end of this year just by staying on an older version of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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