Support Board
Date/Time: Mon, 25 Nov 2024 06:44:55 +0000
Account data not syncing
View Count: 1156
| [2014-01-22 16:41:10] |
| User75832 - Posts: 9 |
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The account data is not "syncing" with my broker service. Specifically: 1. Balance data is not updating. 2. Open P/L and Daily P/L not updating, I get nothing but zeros. Actions already taken: 1. Contacted my broker and attempted to resolve situation. 2. Reviewed my Data/Trade Service settings & confirmed correct login credentials. (Username, password, Server type) ---(since I am currently using a demo acct., I am set to the sim server.) --since |
| [2014-01-22 17:17:17] |
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Is Trade >> Trade Simulation Mode On enabled? Regarding Open Profit/Loss, do you have an open Position in the market you are looking at this for. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-22 22:06:31] |
| User75832 - Posts: 9 |
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No, I do not currently have an open position, however, the daily P/L data should update as well(which it doesn't) -Also, my account balance info does not update during or after trades. -It may be of use to mention that this is presently a simulated account, and trades are simulated trades. |
| [2014-01-22 23:33:13] |
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Unless we see exactly what you are doing and what you expect with the Daily Profit/Loss and where exactly you are looking at that value, it is hard for us to comment on questions about it. It is documented here: http://www.sierrachart.com/index.php?l=doc/doc_ChartTrading.html#ViewingOpenDailyClosedPL Is Trade >> Trade Simulation Mode On enabled? If this is, then the account balance will not change. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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