Support Board
Date/Time: Fri, 07 Feb 2025 14:23:56 +0000
cant open sierra chart
View Count: 1118
| [2020-05-21 15:47:19] |
| User443118 - Posts: 7 |
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hay! from some reason i cant open the system i used all the time and everything was fine now i get this situation (send a screenshot) its like that 1 week pleas let me know what to do or maybe cancel the user and make a new one thanks! |
| [2020-05-21 19:00:38] |
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There is no screenshot attached. Please attach a screenshot so we can see what is happening. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-21 19:00:49
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| [2020-05-25 16:59:55] |
| User443118 - Posts: 7 |
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hello i cant even open the sierra i have screenshot but i dont seccsed to send it to here maybe you can give me an e-mail adrees that i can sent the screenshot ther ? |
| [2020-05-25 18:35:10] |
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You need to follow the instructions here on how to attach your screenshot: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support |
| [2020-05-26 01:23:42] |
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Yes you just need to attach the screenshot image file here to this thread. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-26 01:23:55
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| [2020-05-26 11:18:08] |
| User443118 - Posts: 7 |
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i add the screenshot the system not open and the window always disappear |
 צילום מסך 2020-05-19 ב-13.30.30.png / V - Attached On 2020-05-26 11:16:55 UTC - Size: 10.17 MB - 283 views |
| [2020-05-26 11:48:02] |
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Sierra Chart is running, but the main window is very small. You need to enlarge it. You can see its title bar. For help connecting to IB, refer to: Interactive Brokers Trading Service: Setup Instructions And if you are trading US futures through Interactive Brokers, we definitely advise switching to this service: Sierra Chart / Trading Technologies Futures Order Routing Service Refer to: ***Interactive Brokers is Garbage*** (Technical Support is Now Fully Ended!!) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-26 12:15:07
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| [2020-05-26 21:43:40] |
| User443118 - Posts: 7 |
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HAY ! I CANT DO THIS I SEND A SCREEN VIDEO AS YOU CAN SEE ; i cant even click on the maximaiz option the window of sierra run away... its like that a long time..i cant use the system 2 weeks |
Attachment Deleted. Attachment Deleted. |
| [2020-06-02 05:46:00] |
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Sierra Chart is running, but we do not know why it is showing in the state that it is. That is an Operating System issue. The one thing that you may not have tried is to simply double-click on the Title Bar for the window. It looks like it is in a "Roll Up" mode, where the window has been hidden and leaves just the title bar. Otherwise, we cannot help with why it is in that state. We do not offer support for Sierra Chart running on Apple. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-04 10:42:38] |
| User443118 - Posts: 7 |
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hay! i cant conect the sierra chart to interactiv brokers when i uesd one more system (bookmap) its something that i dont have befor,,, if you can halp me its ok if not i ask to cancel the payment of 36 dollars thati have made yesterday...its the second month that i dont use sierra but pay... thank you ! |
| [2020-06-04 11:27:25] |
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Try a different Instance Client ID number: Interactive Brokers Trading Service: Using Multiple Sierra Chart Instances with TWS Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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