Support Board
Date/Time: Fri, 07 Feb 2025 04:08:31 +0000
Losing all futures real time data
View Count: 562
| [2020-05-21 05:26:10] |
| User1990 - Posts: 49 |
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Hi, I have somehow lost all real-time futures data for ESM, GCM and CLQ. It is looking like my selected services with Sierra are rightly connected and these symbols are not due yet. I have also tried updating the software to the latest version. Can you please help me look into the problem? Thanks a lot. Best, Elaine |
| [2020-05-21 06:23:27] |
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The reason you are not getting real-time data from the CME group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-21 06:51:14] |
| User1990 - Posts: 49 |
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Thank you very much. It did solve the problem. Funny thing is I did link it to my IB account at the beginning of the month and now it’s acting up near the end of the month so I didn’t even think it could be the same problem again.
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