Support Board
Date/Time: Fri, 07 Feb 2025 01:40:10 +0000
Evaluator account gets unrealistic fills
View Count: 574
| [2020-05-19 12:49:57] |
| mrad - Posts: 7 |
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I get unrealistic fills on my evaluator account. On the attached screenshot of the Trade Activity Log you can see that this is caused by an ask price that is used for the fill and which is way off. Can you help me fix this? |
 CRQMGUowQ1.png / V - Attached On 2020-05-19 12:44:16 UTC - Size: 41.8 KB - 228 views Attachment Deleted. |
| [2020-05-19 18:28:43] |
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This was due to an invalid price at the top of the market depth data for the ask side for ESM20. This is now corrected and we are looking into why this happened and to prevent it again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-19 18:58:34] |
| User353955 - Posts: 13 |
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Cheers for posting mrad-2. I also got filled at that price and stopped out with a instant loss as a result. Thankfully using sim too. @Seirra, was this a trading evaluator issue or did it impact live ESM20 trading on the denali feed too? Thanks Date Time Of Last Edit: 2020-05-19 18:59:00
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| [2020-05-19 19:20:23] |
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Data issues can never impact live trading. That is a complete impossibility. And we are going to implement a solution to this so it does not happen again. That should be done in one day.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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