Support Board
Date/Time: Fri, 07 Feb 2025 01:48:51 +0000
Not receiving real-time data from Denali service.
View Count: 513
| [2020-05-18 13:57:01] |
| Gigo - Posts: 3 |
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Hello all. Just signed up for the Denali data service. I am not getting real-time data after going through the disconnect, translate symbol procedure outlined in the documentation. Message log below ... Software version: 2086 64-bit | 2020-05-18 09:52:34.752 Primary Thread ID: 8724 | 2020-05-18 09:52:34.752 Usage end date: 2020-06-15 | 2020-05-18 09:52:34.752 Enabled for: Advanced Features 2. | 2020-05-18 09:52:34.752 Enabled for: Sierra Chart Historical Data Service. | 2020-05-18 09:52:34.752 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-05-18 09:52:34.752 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-05-18 09:52:34.752 Enabled for exchange2: CME (Trading Account Required) | 2020-05-18 09:52:34.752 Enabled for exchange2: CBOT (Trading Account Required) | 2020-05-18 09:52:34.752 Enabled for exchange2: COMEX (Trading Account Required) | 2020-05-18 09:52:34.752 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-05-18 09:52:34.752 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-05-18 09:52:34.752 Current selected Data/Trading service: SC Data - All Services | 2020-05-18 09:52:34.752 Custom symbol settings values: disabled | 2020-05-18 09:52:34.752 Chart Update Interval: 500 | 2020-05-18 09:52:34.752 Intraday Data Storage Time Unit: 0 | 2020-05-18 09:52:34.752 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-05-18 09:52:34.752 2020-05-18 09:52:34 Local computer time | 2020-05-18 09:52:34.752 2020-05-18 13:52:34 Local computer time in UTC | 2020-05-18 09:52:34.752 2020-05-18 09:52:34 Local computer time in SC Time Zone | 2020-05-18 09:52:34.752 2020-05-18 13:25:32 Server time in UTC | 2020-05-18 09:52:34.752 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-05-18 09:52:34.752 Program path: C:\SierraChart\ | 2020-05-18 09:52:34.752 Data Files path: C:\SierraChart\Data\ | 2020-05-18 09:52:34.752 OS Version Number: 6.3 | 2020-05-18 09:52:34.752 Locale Setting: C | 2020-05-18 09:52:34.752 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-05-18 09:52:34.752 SC Data - All Services | Connected to data server. | 2020-05-18 09:53:00.345 Triggering next historical data download in queue. | 2020-05-18 09:53:00.345 Triggering next historical data download in queue. | 2020-05-18 09:53:00.345 Triggering next historical data download in queue. | 2020-05-18 09:53:00.345 Triggering next historical data download in queue. | 2020-05-18 09:53:00.345 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2020-05-18 09:53:00.345 SC Data - All Services | Starting real-time market data updates for: ZBM20. ID: 1 | 2020-05-18 09:53:00.410 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ZBM20 | 2020-05-18 09:53:00.410 SC Data - All Services | Requesting security definition data for: ZBM20. ID: 1 | 2020-05-18 09:53:00.410 Added historical Intraday data request for ZBM20 to the queue. | 2020-05-18 09:53:00.410 Intraday data recording state for symbol ZBM20 is set to download 'Pending'. | 2020-05-18 09:53:00.410 Triggering next historical data download in queue. | 2020-05-18 09:53:00.410 Delaying start of download for ZBM20 | 2020-05-18 09:53:00.410 SC Data - All Services | Starting real-time market data updates for: E6M20. ID: 2 | 2020-05-18 09:53:00.411 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: E6M20 | 2020-05-18 09:53:00.411 SC Data - All Services | Requesting security definition data for: E6M20. ID: 2 | 2020-05-18 09:53:00.411 Added historical Intraday data request for E6M20 to the queue. | 2020-05-18 09:53:00.411 Intraday data recording state for symbol E6M20 is set to download 'Pending'. | 2020-05-18 09:53:00.411 Triggering next historical data download in queue. | 2020-05-18 09:53:00.411 SC Data - All Services | Starting real-time market data updates for: ESM20. ID: 3 | 2020-05-18 09:53:00.411 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESM20 | 2020-05-18 09:53:00.411 SC Data - All Services | Requesting security definition data for: ESM20. ID: 3 | 2020-05-18 09:53:00.411 Added historical Intraday data request for ESM20 to the queue. | 2020-05-18 09:53:00.411 Intraday data recording state for symbol ESM20 is set to download 'Pending'. | 2020-05-18 09:53:00.411 Triggering next historical data download in queue. | 2020-05-18 09:53:00.411 SC Data - All Services | Starting real-time market data updates for: GCM20. ID: 4 | 2020-05-18 09:53:00.415 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: GCM20 | 2020-05-18 09:53:00.415 SC Data - All Services | Requesting security definition data for: GCM20. ID: 4 | 2020-05-18 09:53:00.415 Added historical Intraday data request for GCM20 to the queue. | 2020-05-18 09:53:00.415 Intraday data recording state for symbol GCM20 is set to download 'Pending'. | 2020-05-18 09:53:00.415 Triggering next historical data download in queue. | 2020-05-18 09:53:00.415 SC Data - All Services | Starting real-time market data updates for: HGN20. ID: 5 | 2020-05-18 09:53:00.417 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: HGN20 | 2020-05-18 09:53:00.417 SC Data - All Services | Requesting security definition data for: HGN20. ID: 5 | 2020-05-18 09:53:00.417 Added historical Intraday data request for HGN20 to the queue. | 2020-05-18 09:53:00.417 Intraday data recording state for symbol HGN20 is set to download 'Pending'. | 2020-05-18 09:53:00.417 Triggering next historical data download in queue. | 2020-05-18 09:53:00.417 SC Data - All Services | Starting real-time market data updates for: CLN20. ID: 6 | 2020-05-18 09:53:00.417 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CLN20 | 2020-05-18 09:53:00.417 SC Data - All Services | Requesting security definition data for: CLN20. ID: 6 | 2020-05-18 09:53:00.417 Added historical Intraday data request for CLN20 to the queue. | 2020-05-18 09:53:00.419 Intraday data recording state for symbol CLN20 is set to download 'Pending'. | 2020-05-18 09:53:00.419 Triggering next historical data download in queue. | 2020-05-18 09:53:00.419 SC Data - All Services | Starting real-time market data updates for: MESM20. ID: 7 | 2020-05-18 09:53:00.955 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: MESM20 | 2020-05-18 09:53:00.955 SC Data - All Services | Requesting security definition data for: MESM20. ID: 7 | 2020-05-18 09:53:00.955 SC Data - All Services | Starting real-time market data updates for: GRM20. ID: 8 | 2020-05-18 09:53:00.960 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: GRM20 | 2020-05-18 09:53:00.960 SC Data - All Services | Requesting security definition data for: GRM20. ID: 8 | 2020-05-18 09:53:00.960 Requesting market depth updates for: CLN20 if supported. | 2020-05-18 09:53:05.345 Separate subscription for market depth updates not supported. CLN20 | 2020-05-18 09:53:05.345 Requesting market depth updates for: E6M20 if supported. | 2020-05-18 09:53:05.345 Separate subscription for market depth updates not supported. E6M20 | 2020-05-18 09:53:05.345 Requesting market depth updates for: ESM20 if supported. | 2020-05-18 09:53:05.345 Separate subscription for market depth updates not supported. ESM20 | 2020-05-18 09:53:05.345 Requesting market depth updates for: GCM20 if supported. | 2020-05-18 09:53:05.345 Separate subscription for market depth updates not supported. GCM20 | 2020-05-18 09:53:05.345 Requesting market depth updates for: HGN20 if supported. | 2020-05-18 09:53:05.345 Separate subscription for market depth updates not supported. HGN20 | 2020-05-18 09:53:05.345 Requesting market depth updates for: ZBM20 if supported. | 2020-05-18 09:53:05.345 Separate subscription for market depth updates not supported. ZBM20 | 2020-05-18 09:53:05.345 HD Request # 26 | Downloading Intraday chart data for ZBM20 to the file ZBM20.scid. Service: cbot | 2020-05-18 09:53:05.485 HD Request # 26 | Download start date-time: 2020-05-18 09:40:25.000 | 2020-05-18 09:53:05.485 HD Request # 26 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2020-05-18 09:53:05.485 Socket (1) | Creating socket. | 2020-05-18 09:53:05.485 Socket (1) | Connecting to IP: 8.18.161.133. | 2020-05-18 09:53:05.485 HD Request # 26 | Setting DTC encoding to Binary VLS | 2020-05-18 09:53:05.527 HD Request # 26 | Sending historical data logon request message. | 2020-05-18 09:53:05.527 HD Request # 26 | Requesting Intraday data. Start date-time: 2020-05-18 09:40:25. Record interval: 0. Symbol: ZBM20 | 2020-05-18 09:53:05.992 HD Request # 26 | Decompressing data. | 2020-05-18 09:53:06.067 HD Request # 26 | Receiving Intraday data for ZBM20 starting at 2020-05-18 09:40:25 | 2020-05-18 09:53:06.067 Socket (1) | CloseSocket call. | 2020-05-18 09:53:06.069 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-05-18 09:53:06.069 Historical data download thread signaled to stop. | 2020-05-18 09:53:06.076 HD Request # 26 | Timestamp of first Intraday data file record written: 2020-05-18 09:40:28 | 2020-05-18 09:53:06.076 HD Request # 26 | Received 1094 records from 2020-05-18 09:40:25.000 to 2020-05-18 09:43:04.005 (2.6 minutes) and wrote 1093 records for ZBM20 | 2020-05-18 09:53:06.077 HD Request # 26 | Completion time: 1s | 2020-05-18 09:53:06.077 HD Request # 26 | Intraday data download complete for ZBM20. Unique request ID: 26 | 2020-05-18 09:53:06.077 Removing historical data download ID 26. | 2020-05-18 09:53:06.077 Real-time Intraday chart data file updates started for ZBM20 | 2020-05-18 09:53:06.077 Intraday chart data file opened for ZBM20 | 2020-05-18 09:53:06.077 HD Request # 26 | Enabling Intraday chart updating for symbol. | 2020-05-18 09:53:06.077 Triggering next historical data download in queue. | 2020-05-18 09:53:06.077 HD Request # 27 | Downloading Intraday chart data for E6M20 to the file E6M20.scid. Service: cme | 2020-05-18 09:53:06.078 HD Request # 27 | Download start date-time: 2020-05-18 09:40:27.000 | 2020-05-18 09:53:06.078 HD Request # 27 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2020-05-18 09:53:06.078 Socket (2) | Creating socket. | 2020-05-18 09:53:06.080 Socket (2) | Connecting to IP: 8.18.161.135. | 2020-05-18 09:53:06.081 Socket (1) | Socket gracefully closed by remote side. | 2020-05-18 09:53:06.089 Socket (1) | Closed. | 2020-05-18 09:53:06.089 HD Request # 27 | Setting DTC encoding to Binary VLS | 2020-05-18 09:53:06.124 HD Request # 27 | Sending historical data logon request message. | 2020-05-18 09:53:06.124 HD Request # 27 | Requesting Intraday data. Start date-time: 2020-05-18 09:40:27. Record interval: 0. Symbol: 6EM20 | 2020-05-18 09:53:06.588 HD Request # 27 | Decompressing data. | 2020-05-18 09:53:06.602 HD Request # 27 | Receiving Intraday data for E6M20 starting at 2020-05-18 09:40:27 | 2020-05-18 09:53:06.604 Socket (2) | CloseSocket call. | 2020-05-18 09:53:06.605 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-05-18 09:53:06.605 Historical data download thread signaled to stop. | 2020-05-18 09:53:06.605 HD Request # 27 | Timestamp of first Intraday data file record written: 2020-05-18 09:40:31 | 2020-05-18 09:53:06.605 HD Request # 27 | Received 1145 records from 2020-05-18 09:40:27.000 to 2020-05-18 09:43:06.005 (2.6 minutes) and wrote 1143 records for E6M20 | 2020-05-18 09:53:06.605 HD Request # 27 | Completion time: 0s | 2020-05-18 09:53:06.606 HD Request # 27 | Intraday data download complete for E6M20. Unique request ID: 27 | 2020-05-18 09:53:06.606 Removing historical data download ID 27. | 2020-05-18 09:53:06.606 Real-time Intraday chart data file updates started for E6M20 | 2020-05-18 09:53:06.606 Intraday chart data file opened for E6M20 | 2020-05-18 09:53:06.606 HD Request # 27 | Enabling Intraday chart updating for symbol. | 2020-05-18 09:53:06.606 Triggering next historical data download in queue. | 2020-05-18 09:53:06.606 HD Request # 28 | Downloading Intraday chart data for ESM20 to the file ESM20.scid. Service: cme | 2020-05-18 09:53:06.606 HD Request # 28 | Download start date-time: 2020-05-18 09:40:26.000 | 2020-05-18 09:53:06.606 HD Request # 28 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2020-05-18 09:53:06.606 Socket (1) | Creating socket. | 2020-05-18 09:53:06.606 Socket (1) | Connecting to IP: 8.18.161.133. | 2020-05-18 09:53:06.606 Socket (2) | Socket gracefully closed by remote side. | 2020-05-18 09:53:06.618 Socket (2) | Closed. | 2020-05-18 09:53:06.618 HD Request # 28 | Setting DTC encoding to Binary VLS | 2020-05-18 09:53:06.643 HD Request # 28 | Sending historical data logon request message. | 2020-05-18 09:53:06.643 HD Request # 28 | Requesting Intraday data. Start date-time: 2020-05-18 09:40:26. Record interval: 0. Symbol: ESM20 | 2020-05-18 09:53:06.657 HD Request # 28 | Decompressing data. | 2020-05-18 09:53:06.672 HD Request # 28 | Receiving Intraday data for ESM20 starting at 2020-05-18 09:40:26 | 2020-05-18 09:53:06.685 Socket (1) | CloseSocket call. | 2020-05-18 09:53:06.725 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-05-18 09:53:06.725 Historical data download thread signaled to stop. | 2020-05-18 09:53:06.725 HD Request # 28 | Timestamp of first Intraday data file record written: 2020-05-18 09:40:27 | 2020-05-18 09:53:06.725 HD Request # 28 | Received 8346 records from 2020-05-18 09:40:26.000 to 2020-05-18 09:43:06.036 (2.7 minutes) and wrote 8315 records for ESM20 | 2020-05-18 09:53:06.726 HD Request # 28 | Completion time: 0s | 2020-05-18 09:53:06.726 HD Request # 28 | Intraday data download complete for ESM20. Unique request ID: 28 | 2020-05-18 09:53:06.726 Removing historical data download ID 28. | 2020-05-18 09:53:06.726 Real-time Intraday chart data file updates started for ESM20 | 2020-05-18 09:53:06.726 Intraday chart data file opened for ESM20 | 2020-05-18 09:53:06.726 HD Request # 28 | Enabling Intraday chart updating for symbol. | 2020-05-18 09:53:06.726 Triggering next historical data download in queue. | 2020-05-18 09:53:06.726 HD Request # 29 | Downloading Intraday chart data for GCM20 to the file GCM20.scid. Service: comex | 2020-05-18 09:53:06.726 HD Request # 29 | Download start date-time: 2020-05-18 09:40:27.000 | 2020-05-18 09:53:06.726 HD Request # 29 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2020-05-18 09:53:06.726 Socket (2) | Creating socket. | 2020-05-18 09:53:06.726 Socket (2) | Connecting to IP: 8.18.161.135. | 2020-05-18 09:53:06.727 Socket (1) | Socket gracefully closed by remote side. | 2020-05-18 09:53:06.737 Socket (1) | Closed. | 2020-05-18 09:53:06.737 HD Request # 29 | Setting DTC encoding to Binary VLS | 2020-05-18 09:53:06.765 HD Request # 29 | Sending historical data logon request message. | 2020-05-18 09:53:06.765 HD Request # 29 | Requesting Intraday data. Start date-time: 2020-05-18 09:40:27. Record interval: 0. Symbol: GCM20 | 2020-05-18 09:53:06.782 HD Request # 29 | Decompressing data. | 2020-05-18 09:53:06.799 HD Request # 29 | Receiving Intraday data for GCM20 starting at 2020-05-18 09:40:27 | 2020-05-18 09:53:06.802 Socket (2) | CloseSocket call. | 2020-05-18 09:53:06.803 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-05-18 09:53:06.803 Historical data download thread signaled to stop. | 2020-05-18 09:53:06.803 HD Request # 29 | Timestamp of first Intraday data file record written: 2020-05-18 09:40:28 | 2020-05-18 09:53:06.804 HD Request # 29 | Received 1508 records from 2020-05-18 09:40:27.000 to 2020-05-18 09:43:06.004 (2.6 minutes) and wrote 1500 records for GCM20 | 2020-05-18 09:53:06.804 HD Request # 29 | Completion time: 0s | 2020-05-18 09:53:06.808 HD Request # 29 | Intraday data download complete for GCM20. Unique request ID: 29 | 2020-05-18 09:53:06.808 Removing historical data download ID 29. | 2020-05-18 09:53:06.808 Real-time Intraday chart data file updates started for GCM20 | 2020-05-18 09:53:06.808 Intraday chart data file opened for GCM20 | 2020-05-18 09:53:06.808 HD Request # 29 | Enabling Intraday chart updating for symbol. | 2020-05-18 09:53:06.808 Triggering next historical data download in queue. | 2020-05-18 09:53:06.808 HD Request # 30 | Downloading Intraday chart data for HGN20 to the file HGN20.scid. Service: comex | 2020-05-18 09:53:06.808 HD Request # 30 | Download start date-time: 2020-05-18 09:40:23.000 | 2020-05-18 09:53:06.809 HD Request # 30 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2020-05-18 09:53:06.809 Socket (1) | Creating socket. | 2020-05-18 09:53:06.809 Socket (1) | Connecting to IP: 8.18.161.133. | 2020-05-18 09:53:06.809 Socket (2) | Socket gracefully closed by remote side. | 2020-05-18 09:53:06.819 Socket (2) | Closed. | 2020-05-18 09:53:06.819 HD Request # 30 | Setting DTC encoding to Binary VLS | 2020-05-18 09:53:06.842 HD Request # 30 | Sending historical data logon request message. | 2020-05-18 09:53:06.842 HD Request # 30 | Requesting Intraday data. Start date-time: 2020-05-18 09:40:23. Record interval: 0. Symbol: HGN20 | 2020-05-18 09:53:06.855 HD Request # 30 | Decompressing data. | 2020-05-18 09:53:06.870 HD Request # 30 | Receiving Intraday data for HGN20 starting at 2020-05-18 09:40:23 | 2020-05-18 09:53:06.871 Socket (1) | CloseSocket call. | 2020-05-18 09:53:06.873 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-05-18 09:53:06.873 Historical data download thread signaled to stop. | 2020-05-18 09:53:06.873 HD Request # 30 | Timestamp of first Intraday data file record written: 2020-05-18 09:40:29 | 2020-05-18 09:53:06.873 HD Request # 30 | Received 546 records from 2020-05-18 09:40:23.000 to 2020-05-18 09:43:06.002 (2.7 minutes) and wrote 540 records for HGN20 | 2020-05-18 09:53:06.873 HD Request # 30 | Completion time: 0s | 2020-05-18 09:53:06.873 HD Request # 30 | Intraday data download complete for HGN20. Unique request ID: 30 | 2020-05-18 09:53:06.873 Removing historical data download ID 30. | 2020-05-18 09:53:06.873 Real-time Intraday chart data file updates started for HGN20 | 2020-05-18 09:53:06.873 Intraday chart data file opened for HGN20 | 2020-05-18 09:53:06.873 HD Request # 30 | Enabling Intraday chart updating for symbol. | 2020-05-18 09:53:06.873 Triggering next historical data download in queue. | 2020-05-18 09:53:06.873 HD Request # 31 | Downloading Intraday chart data for CLN20 to the file CLN20.scid. Service: nymex | 2020-05-18 09:53:06.874 HD Request # 31 | Download start date-time: 2020-05-18 09:40:27.000 | 2020-05-18 09:53:06.874 HD Request # 31 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2020-05-18 09:53:06.874 Socket (2) | Creating socket. | 2020-05-18 09:53:06.874 Socket (2) | Connecting to IP: 8.18.161.135. | 2020-05-18 09:53:06.874 Socket (1) | Socket gracefully closed by remote side. | 2020-05-18 09:53:06.885 Socket (1) | Closed. | 2020-05-18 09:53:06.885 HD Request # 31 | Setting DTC encoding to Binary VLS | 2020-05-18 09:53:06.907 HD Request # 31 | Sending historical data logon request message. | 2020-05-18 09:53:06.907 HD Request # 31 | Requesting Intraday data. Start date-time: 2020-05-18 09:40:27. Record interval: 0. Symbol: CLN20 | 2020-05-18 09:53:06.920 HD Request # 31 | Decompressing data. | 2020-05-18 09:53:06.940 HD Request # 31 | Receiving Intraday data for CLN20 starting at 2020-05-18 09:40:27 | 2020-05-18 09:53:06.940 Socket (2) | CloseSocket call. | 2020-05-18 09:53:06.942 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-05-18 09:53:06.942 Socket (2) | Socket gracefully closed by remote side. | 2020-05-18 09:53:06.954 Socket (2) | Closed. | 2020-05-18 09:53:06.954 Historical data download thread signaled to stop. | 2020-05-18 09:53:06.975 HD Request # 31 | Timestamp of first Intraday data file record written: 2020-05-18 09:40:31 | 2020-05-18 09:53:06.975 HD Request # 31 | Received 1816 records from 2020-05-18 09:40:27.000 to 2020-05-18 09:43:05.012 (2.6 minutes) and wrote 1810 records for CLN20 | 2020-05-18 09:53:06.976 HD Request # 31 | Completion time: 0s | 2020-05-18 09:53:06.976 HD Request # 31 | Intraday data download complete for CLN20. Unique request ID: 31 | 2020-05-18 09:53:06.976 Removing historical data download ID 31. | 2020-05-18 09:53:06.976 Real-time Intraday chart data file updates started for CLN20 | 2020-05-18 09:53:06.976 Intraday chart data file opened for CLN20 | 2020-05-18 09:53:06.976 HD Request # 31 | Enabling Intraday chart updating for symbol. | 2020-05-18 09:53:06.976 Triggering next historical data download in queue. | 2020-05-18 09:53:06.976 |
| [2020-05-18 18:47:45] |
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The reason you are not getting real-time data from the CME group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. ---- For now you can get delayed data. To do this, update to the very latest prerelease with Help >> Download Prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-18 18:48:43
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