Support Board
Date/Time: Fri, 07 Feb 2025 01:04:05 +0000
Sierra Chart Crashing
View Count: 746
| [2020-05-18 13:45:29] |
| User148596 - Posts: 217 |
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Last week I tried to pull up a symbol that didn't exist on one of my charts (accidentally). Ever since Sierra Chart has been crashing when I open it or taking way too long to load (1000's of times longer). It typically loaded all my charts in a matter of seconds, now it takes more than 20 minutes. I have switched a backed up version of my charts and am still experiencing the same thing. Can I please organize a remote support session to help me figure out what is going on? Thank you |
| [2020-05-18 14:31:03] |
| John - SC Support - Posts: 37808 |
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First, can we please get your Message Log so we can see if there is something obvious within that. Refer to these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-18 17:15:07] |
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The first thing we want to do is to refer to help topic 17: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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