Support Board
Date/Time: Fri, 07 Feb 2025 01:09:30 +0000
Trade Order Error - CQG order update. Status: REJECTED. Text: Order request rejected.
View Count: 1180
| [2020-05-18 06:47:25] |
| User578161 - Posts: 5 |
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Hello, I´m traying to operate in sierra chart and that comes out. Could you help me please? Trade Order Error - CQG order update. Status: REJECTED. Text: Order request rejected. Please contact customer support.[Order parameters are invalid]. Internal Order ID: 353. Service Order ID: 1176902099. Symbol: F.US.FDXMM20. Account: *** | 2020-05-18 08:37:24.842 * Thanks Date Time Of Last Edit: 2020-05-18 10:03:40
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| [2020-05-18 08:24:10] |
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Check the settings on the Trade Window for the chart. Check the Time in Force to make sure it is correct and the Order Type: Basic Trading and the Trade Window: Trade Window Controls Most likely it is one of those settings causing the problem. What is the order type you are using? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-18 08:24:25
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| [2020-05-18 08:48:43] |
| User578161 - Posts: 5 |
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OKEY THANK YOU I WILL TRY i ATTACHED YOU MY ORDER DO YOU SEE SOMETHING WRONG? tHANK YOU FOR THE ATTENTION Date Time Of Last Edit: 2020-05-18 10:11:05
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Private File Private File |
| [2020-05-18 10:03:49] |
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We are contacting CQG about this. We do not see any problem with those settings.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-18 11:05:04] |
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This is what CQG said: The trader needs to contact their FCM. They are missing MIFID required values on their account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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