Support Board
Date/Time: Fri, 07 Feb 2025 00:56:32 +0000
Denali Data Feed not working?
View Count: 801
| [2020-05-17 23:16:31] |
| jb2294 - Posts: 14 |
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Hello, I have recently made payments for denali data feed for SC Order Routing Service. I have submitted a Sierra Chart Order Routing Service Trading Account Assignment Request Form to connect to my AMP trading account. I have noticed that the data is not loading properly in my sierra chart. What is the cause of this? Did I miss a step in the data feeding connection process? Is this because the routing service request form has not been processed? Thank you, and I hope to hear from you soon. |
| [2020-05-17 23:46:34] |
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At this time you should be receiving 10 minute delayed data. If not follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ---- Is this because the routing service request form has not been processed? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-18 03:12:00] |
| jb2294 - Posts: 14 |
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Hello, The problem is, I am not getting any updates on the delayed data for both ES and MES. I can see the data from 10/20 mins ago when I first open the chart, and that's it -- no more data is being shown on the chart/DOM. This never happened during the 15 day trial. It only began when I made the payments for denali. I got the following log: Software version: 2102 64-bit | 2020-05-17 23:02:34.440 Primary Thread ID: 27232 | 2020-05-17 23:02:34.440 Usage end date: 2020-06-18 | 2020-05-17 23:02:34.440 Enabled for: Advanced Features 2. | 2020-05-17 23:02:34.440 Enabled for: Sierra Chart Historical Data Service. | 2020-05-17 23:02:34.440 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-05-17 23:02:34.440 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-05-17 23:02:34.440 Enabled for exchange2: CME | 2020-05-17 23:02:34.440 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-05-17 23:02:34.440 Current selected Data/Trading service: SC Data - All Services | 2020-05-17 23:02:34.440 Custom symbol settings values: enabled | 2020-05-17 23:02:34.440 Chart Update Interval: 10 | 2020-05-17 23:02:34.440 Intraday Data Storage Time Unit: 0 | 2020-05-17 23:02:34.440 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-05-17 23:02:34.440 2020-05-17 23:02:34 Local computer time | 2020-05-17 23:02:34.440 2020-05-18 03:02:34 Local computer time in UTC | 2020-05-17 23:02:34.440 2020-05-17 23:02:34 Local computer time in SC Time Zone | 2020-05-17 23:02:34.440 2020-05-18 03:00:38 Server time in UTC | 2020-05-17 23:02:34.440 Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-05-17 23:02:34.440 Program path: D:\sierracharts\ | 2020-05-17 23:02:34.440 Data Files path: D:\sierracharts\Data\ | 2020-05-17 23:02:34.440 OS Version Number: 10.0 | 2020-05-17 23:02:34.440 Locale Setting: C | 2020-05-17 23:02:34.440 File >> Disconnect selected. | 2020-05-17 23:02:51.229 SC Data - All Services | Disconnected. | 2020-05-17 23:02:51.231 SC Data - All Services | Connected to data server. | 2020-05-17 23:02:57.504 Triggering next historical data download in queue. | 2020-05-17 23:02:57.504 Triggering next historical data download in queue. | 2020-05-17 23:02:57.504 Triggering next historical data download in queue. | 2020-05-17 23:02:57.504 Triggering next historical data download in queue. | 2020-05-17 23:02:57.504 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2020-05-17 23:02:57.504 SC Data - All Services | Starting real-time market data updates for: MESM20. ID: 1 | 2020-05-17 23:02:57.506 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: MESM20 | 2020-05-17 23:02:57.506 SC Data - All Services | Requesting security definition data for: MESM20. ID: 1 | 2020-05-17 23:02:57.506 Added historical Intraday data request for MESM20 to the queue. | 2020-05-17 23:02:57.506 Intraday data recording state for symbol MESM20 is set to download 'Pending'. | 2020-05-17 23:02:57.506 Triggering next historical data download in queue. | 2020-05-17 23:02:57.506 Delaying start of download for MESM20 | 2020-05-17 23:02:57.507 SC Data - All Services | Starting real-time market data updates for: ESM20. ID: 2 | 2020-05-17 23:02:57.574 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESM20 | 2020-05-17 23:02:57.574 SC Data - All Services | Requesting security definition data for: ESM20. ID: 2 | 2020-05-17 23:02:57.574 Added historical Intraday data request for ESM20 to the queue. | 2020-05-17 23:02:57.574 Intraday data recording state for symbol ESM20 is set to download 'Pending'. | 2020-05-17 23:02:57.574 Triggering next historical data download in queue. | 2020-05-17 23:02:57.574 Requesting market depth updates for: MESM20 if supported. | 2020-05-17 23:03:02.498 Separate subscription for market depth updates not supported. MESM20 | 2020-05-17 23:03:02.498 HD Request # 3 | Downloading Intraday chart data for MESM20 to the file MESM20.scid. Service: cme | 2020-05-17 23:03:02.632 HD Request # 3 | Download start date-time: 2020-05-17 22:50:56.000 | 2020-05-17 23:03:02.632 HD Request # 3 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2020-05-17 23:03:02.632 Socket (1) | Creating socket. | 2020-05-17 23:03:02.633 Socket (1) | Connecting to IP: 8.18.161.133. | 2020-05-17 23:03:02.633 HD Request # 3 | Setting DTC encoding to Binary VLS | 2020-05-17 23:03:02.699 HD Request # 3 | Sending historical data logon request message. | 2020-05-17 23:03:02.699 HD Request # 3 | Requesting Intraday data. Start date-time: 2020-05-17 22:50:56. Record interval: 0. Symbol: MESM20 | 2020-05-17 23:03:03.171 HD Request # 3 | Decompressing data. | 2020-05-17 23:03:03.204 HD Request # 3 | Receiving Intraday data for MESM20 starting at 2020-05-17 22:50:56 | 2020-05-17 23:03:03.204 Socket (1) | CloseSocket call. | 2020-05-17 23:03:03.204 Historical data download thread signaled to stop. | 2020-05-17 23:03:03.205 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-05-17 23:03:03.205 HD Request # 3 | Timestamp of first Intraday data file record written: 2020-05-17 22:51:00 | 2020-05-17 23:03:03.205 HD Request # 3 | Received 100 records from 2020-05-17 22:50:56.000 to 2020-05-17 22:52:59.000 (2.0 minutes) and wrote 99 records for MESM20 | 2020-05-17 23:03:03.205 HD Request # 3 | Completion time: 1s | 2020-05-17 23:03:03.208 HD Request # 3 | Intraday data download complete for MESM20. Unique request ID: 3 | 2020-05-17 23:03:03.208 Removing historical data download ID 3. | 2020-05-17 23:03:03.208 Real-time Intraday chart data file updates started for MESM20 | 2020-05-17 23:03:03.209 Intraday chart data file opened for MESM20 | 2020-05-17 23:03:03.209 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2020-05-17 23:03:03.209 Triggering next historical data download in queue. | 2020-05-17 23:03:03.209 HD Request # 4 | Downloading Intraday chart data for ESM20 to the file ESM20.scid. Service: cme | 2020-05-17 23:03:03.209 HD Request # 4 | Download start date-time: 2020-05-17 22:50:54.000 | 2020-05-17 23:03:03.209 HD Request # 4 | Using server: exchangehistdata1.sierracharts.com port 10150 | 2020-05-17 23:03:03.209 Socket (2) | Creating socket. | 2020-05-17 23:03:03.209 Socket (2) | Connecting to IP: 8.18.161.135. | 2020-05-17 23:03:03.209 Socket (1) | Socket gracefully closed by remote side. | 2020-05-17 23:03:03.232 Socket (1) | Closed. | 2020-05-17 23:03:03.232 HD Request # 4 | Setting DTC encoding to Binary VLS | 2020-05-17 23:03:03.274 HD Request # 4 | Sending historical data logon request message. | 2020-05-17 23:03:03.274 HD Request # 4 | Requesting Intraday data. Start date-time: 2020-05-17 22:50:54. Record interval: 0. Symbol: ESM20 | 2020-05-17 23:03:03.748 HD Request # 4 | Decompressing data. | 2020-05-17 23:03:03.779 HD Request # 4 | Receiving Intraday data for ESM20 starting at 2020-05-17 22:50:54 | 2020-05-17 23:03:03.779 Socket (2) | CloseSocket call. | 2020-05-17 23:03:03.780 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-05-17 23:03:03.780 Historical data download thread signaled to stop. | 2020-05-17 23:03:03.780 HD Request # 4 | Timestamp of first Intraday data file record written: 2020-05-17 22:51:00 | 2020-05-17 23:03:03.780 HD Request # 4 | Received 146 records from 2020-05-17 22:50:54.000 to 2020-05-17 22:53:02.001 (2.1 minutes) and wrote 138 records for ESM20 | 2020-05-17 23:03:03.780 HD Request # 4 | Completion time: 0s | 2020-05-17 23:03:03.784 HD Request # 4 | Intraday data download complete for ESM20. Unique request ID: 4 | 2020-05-17 23:03:03.784 Removing historical data download ID 4. | 2020-05-17 23:03:03.784 Real-time Intraday chart data file updates started for ESM20 | 2020-05-17 23:03:03.784 Intraday chart data file opened for ESM20 | 2020-05-17 23:03:03.784 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2020-05-17 23:03:03.784 Triggering next historical data download in queue. | 2020-05-17 23:03:03.784 Socket (2) | Socket gracefully closed by remote side. | 2020-05-17 23:03:03.809 Socket (2) | Closed. | 2020-05-17 23:03:03.809 |
| [2020-05-18 03:48:46] |
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We are looking into this issue now. To start getting the delayed data , uncheck Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds and reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-18 03:49:05
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| [2020-05-18 03:58:07] |
| jb2294 - Posts: 14 |
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I have done as instructed, and I can now see the delayed data for now. Thank you for taking the time to help me out. I appreciate it greatly. |
| [2020-05-18 05:50:17] |
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The next step will be the trading account assignment and that will happen in the morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-18 13:14:59] |
| jb2294 - Posts: 14 |
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Okay. I will be waiting for a response from either SC or AMP regarding the account assignment.
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| [2020-05-18 17:18:57] |
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This trading account assignment is now complete. You will be able to receive the real-time data now. Enable Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds and reconnect to the data feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-18 17:20:33
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