Support Board
Date/Time: Fri, 07 Feb 2025 07:08:26 +0000
Custom Studies
View Count: 940
| [2020-05-15 18:36:19] |
| Guilherme Rosa - Posts: 11 |
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Hi. I am trying to add a Custom Study by - Analysis / Studies / Add custom studies. However, the library is "empty". It has only the Sierra Chart Custom and Examples. I am looking for a study which should be under "User contributed studies" in this library. Please, let me know how to add/upload these custom studies files in my Sierra Chart. Thanks |
| [2020-05-15 18:47:17] |
| Ackin - Posts: 1865 |
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Notice: Study Exceptions in New Versions and Code Efficiency and this: Latest SC version - doesn't like user contributed study | Post: 217184 Date Time Of Last Edit: 2020-05-15 20:34:07
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| [2020-05-16 02:54:17] |
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In regards to using User Contributed Studies, refer to step 9 here: How to Use an Advanced Custom Study or a Study Collection: How to Use an Advanced Custom Study Provided To You Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-25 17:17:44] |
| Guilherme Rosa - Posts: 11 |
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I could add in my charts the custom study I wanted by reinstalling Sierra Chart and enabling the Install Optional Components option. However, after I close my platform (saving all changes I have made) and open it again, the custom study does not show up in the charts. I checked in Analysis >> Studies >> Custom Study button, and User Contributed Studies is not available. I checked my Sierra Chart Data Files Folder (C:\SierraChart\Data), and the file "UserContributedStudies_64.dll" is there. When I repeat the process of reinstalling Sierra Chart enabling the Install Optional Components option, the custom study shows up again. So, I need to reinstall my platform every day or every time I have it closed for having the custom study in my charts. Please, let me know what I should do to fix it. Thanks Reading Internal Order ID file. | 2020-05-25 13:14:27.393 Reading Trade Orders file. | 2020-05-25 13:14:27.565 Reading Trade Positions file. | 2020-05-25 13:14:27.566 Reading Account Balance file. | 2020-05-25 13:14:27.567 UDPListener (1460). Port 22904 | Listening on UDP port 22904. | 2020-05-25 13:14:27.631 Current thread priority: -1 | 2020-05-25 13:14:27.631 Software version: 2109 32-bit | 2020-05-25 13:14:27.631 Primary Thread ID: 23156 | 2020-05-25 13:14:27.631 Usage end date: 2020-06-11 | 2020-05-25 13:14:27.631 Enabled for: Advanced Features 2. | 2020-05-25 13:14:27.631 Enabled for: Sierra Chart Historical Data Service. | 2020-05-25 13:14:27.631 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-05-25 13:14:27.631 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-05-25 13:14:27.631 Enabled for exchange2: CME (Trading Account Required) | 2020-05-25 13:14:27.631 Enabled for exchange2: CBOT (Trading Account Required) | 2020-05-25 13:14:27.631 Enabled for exchange2: COMEX (Trading Account Required) | 2020-05-25 13:14:27.631 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-05-25 13:14:27.631 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-05-25 13:14:27.631 Current selected Data/Trading service: CQG WebAPI | 2020-05-25 13:14:27.631 Custom symbol settings values: enabled | 2020-05-25 13:14:27.631 Chart Update Interval: 500 | 2020-05-25 13:14:27.631 Intraday Data Storage Time Unit: 0 | 2020-05-25 13:14:27.631 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-05-25 13:14:27.631 2020-05-25 10:14:27 Local computer time | 2020-05-25 13:14:27.631 2020-05-25 17:14:27 Local computer time in UTC | 2020-05-25 13:14:27.631 2020-05-25 13:14:27 Local computer time in SC Time Zone | 2020-05-25 13:14:27.631 2020-05-25 17:14:27 Server time in UTC | 2020-05-25 13:14:27.631 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-05-25 13:14:27.631 Program path: C:\SierraChart\ | 2020-05-25 13:14:27.631 Data Files path: C:\SierraChart\Data\ | 2020-05-25 13:14:27.631 OS Version Number: 10.0 | 2020-05-25 13:14:27.632 Locale Setting: C | 2020-05-25 13:14:27.632 DLLs: UserContributedStudies_64.dll | 2020-05-25 13:14:27.633 Created the DTC Protocol server. | 2020-05-25 13:14:27.672 DTC Protocol Server listening on port 11099. | 2020-05-25 13:14:27.675 Created the DTC Protocol historical data server. | 2020-05-25 13:14:27.675 HD Server Manager | Listening on port 11098 | 2020-05-25 13:14:27.675 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2020-05-25 13:14:27.676 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-05-25 13:14:27.778 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-05-25 13:14:27.935 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-05-25 13:14:27.935 Received 5 login tokens. | 2020-05-25 13:14:28.199 Symbol settings MD5 received. Request ID: 1. | 2020-05-25 13:14:28.448 Symbol settings are up-to-date for cqg. | 2020-05-25 13:14:28.448 CQG WebAPI | Connecting to server api.cqg.com | 2020-05-25 13:14:33.370 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-05-25 13:14:33.370 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-05-25 13:14:33.547 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2020-05-25 13:14:33.547 CQG WebSocket | Opening WebSocket. | 2020-05-25 13:14:33.600 CQG WebSocket | Sending WebSocket handshake. | 2020-05-25 13:14:33.600 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-05-25 13:14:33.814 CQG WebSocket | Server header | Connection: upgrade | 2020-05-25 13:14:33.814 CQG WebSocket | Server header | Sec-WebSocket-Accept: CsySi0ReK33e901+ZGCJbUNkkFA= | 2020-05-25 13:14:33.814 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-05-25 13:14:33.814 CQG WebSocket | Server header | Upgrade: websocket | 2020-05-25 13:14:33.814 CQG WebSocket | Server header | | 2020-05-25 13:14:33.814 CQG WebSocket | Web socket state is now open. | 2020-05-25 13:14:33.814 CQG WebAPI | WebSocket connected. | 2020-05-25 13:14:33.814 CQG WebAPI | Sending market data logon message. | 2020-05-25 13:14:33.814 CQG WebAPI | Base Time: 2020-05-17T07:40:26. 2020-05-17 07:40:26 | 2020-05-25 13:14:33.958 CQG WebAPI | Logon successful. Session Token = OKJekv1DdWqNh1eton5pDhq1WsNkUwbhp6LrH5DxEhEEpwAYlISeefY5dSfkqsbwx8GqOlRZZ41 | 2020-05-25 13:14:33.958 CQG WebAPI | Connected to data and trading server. | 2020-05-25 13:14:33.958 Triggering next historical data download in queue. | 2020-05-25 13:14:33.959 Triggering next historical data download in queue. | 2020-05-25 13:14:33.959 Triggering next historical data download in queue. | 2020-05-25 13:14:33.959 Triggering next historical data download in queue. | 2020-05-25 13:14:33.959 Updated verified funded futures trading account ending date to: 2020-06-24 17:14:34 | 2020-05-25 13:14:34.024 CQG WebAPI | Sending Trade Accounts request message. | 2020-05-25 13:14:34.024 CQG WebAPI | Brokerage name: Mirus. Account Name: Guilherme dos Santos Rosa | 2020-05-25 13:14:34.125 CQG WebAPI | Sending collateral subscribe request. | 2020-05-25 13:14:34.125 CQG WebAPI | Sending positions subscribe request. RequestID: 670680 | 2020-05-25 13:14:38.956 CQG WebAPI | Sending orders subscribe request. RequestID=670681 | 2020-05-25 13:14:38.956 F.US.CLEN20 [CBV] #2 | Reloading chart. | 2020-05-25 13:14:59.565 F.US.CLEN20 [CBV] #2 | Performing historical Daily data download for symbol F.US.CLEN20 starting at last date in file. | 2020-05-25 13:14:59.580 Starting DelayedDownloadMonitoringTimer | 2020-05-25 13:14:59.580 Starting HDTimeoutTimer | 2020-05-25 13:14:59.580 Added historical Daily data request for F.US.CLEN20 to the queue. | 2020-05-25 13:14:59.580 Triggering next historical data download in queue. | 2020-05-25 13:14:59.580 F.US.CLEN20 [CBV] #2 | Waiting for historical downloads to complete with the IDs: 1, | 2020-05-25 13:14:59.609 F.US.CLEN20 [CBV] #5 | Reloading chart. | 2020-05-25 13:14:59.640 F.US.CLEN20 [CBV] #5 | Waiting for historical downloads to complete with the IDs: 1, | 2020-05-25 13:14:59.685 F.US.CLEN20 [CBV] 1000 Volume #1 | Reloading chart. | 2020-05-25 13:14:59.720 F.US.CLEN20 [CBV] 1000 Volume #1 | Waiting for historical downloads to complete with the IDs: 1, | 2020-05-25 13:14:59.756 Custom studies file does not exist: C:\SierraChart\Data\UserContributedStudies.dll | 2020-05-25 13:14:59.759 F.US.CLEN20 [CBV] 600 Volume #4 | Reloading chart. | 2020-05-25 13:15:00.023 F.US.CLEN20 [CBV] 600 Volume #4 | Waiting for historical downloads to complete with the IDs: 1, | 2020-05-25 13:15:00.060 F.US.CLEN20 [CBV] 0.15 Range #3 | Reloading chart. | 2020-05-25 13:15:00.075 F.US.CLEN20 [CBV] 0.15 Range #3 | Waiting for historical downloads to complete with the IDs: 1, | 2020-05-25 13:15:00.111 F.US.CLEN20 [CBV] 10000 Volume #6 | Reloading chart. | 2020-05-25 13:15:00.147 F.US.CLEN20 [CBV] 10000 Volume #6 | Waiting for historical downloads to complete with the IDs: 1, | 2020-05-25 13:15:00.181 F.US.CLEN20 [CBV] 50000 Volume #7 | Reloading chart. | 2020-05-25 13:15:00.204 F.US.CLEN20 [CBV] 50000 Volume #7 | Waiting for historical downloads to complete with the IDs: 1, | 2020-05-25 13:15:00.241 F.US.CLEN20 [CBV] 100000 Volume #8 | Reloading chart. | 2020-05-25 13:15:00.309 F.US.CLEN20 [CBV] 100000 Volume #8 | Waiting for historical downloads to complete with the IDs: 1, | 2020-05-25 13:15:00.440 F.US.CLEN20 [CBV] Daily #9 | Reloading chart. | 2020-05-25 13:15:00.480 F.US.CLEN20 [CBV] Daily #9 | Waiting for historical downloads to complete with the IDs: 1, | 2020-05-25 13:15:01.665 Mapping F.US.CLEN20 to CLN20. Service code: nymex | 2020-05-25 13:15:01.679 HD Request # 1 | Downloading Historical Daily chart data for F.US.CLEN20. Starting date: 2020-05-21. Service: cqg | 2020-05-25 13:15:01.681 HD Request # 1 | Requesting historical Daily data for CLN20 starting at 2020-05-20 | 2020-05-25 13:15:01.681 HD Request # 1 | Receiving historical Daily data for F.US.CLEN20 starting at 2020-05-21 | 2020-05-25 13:15:03.949 HD Request # 1 | Writing historical Daily data to the file F.US.CLEN20.dly | 2020-05-25 13:15:03.952 HD Request # 1 | Received 4 records from 2020-05-21 00:00:00 to 2020-05-26 00:00:00 (6.0 days) and wrote 3 records for F.US.CLEN20 | 2020-05-25 13:15:03.965 HD Request # 1 | Completion time: 2s | 2020-05-25 13:15:03.973 HD Request # 1 | Daily data download complete for F.US.CLEN20. Unique request ID: 1 | 2020-05-25 13:15:03.973 Removing historical data download ID 1. | 2020-05-25 13:15:03.973 Triggering next historical data download in queue. | 2020-05-25 13:15:03.973 SC Data - All Services | Starting real-time market data updates for: F.US.CLEN20 (CLN20). ID: 1 Service code: nymex | 2020-05-25 13:15:03.975 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 443 | 2020-05-25 13:15:03.975 CQG WebAPI | Sending symbol resolution request for F.US.CLEN20. ID: 670682 | 2020-05-25 13:15:03.975 SC Data - All Services | Requesting security definition data for: F.US.CLEN20 (CLN20). ID: 1 | 2020-05-25 13:15:03.975 Requesting market depth updates for: F.US.CLEN20 if supported. | 2020-05-25 13:15:03.975 Separate subscription for market depth updates not supported. F.US.CLEN20 | 2020-05-25 13:15:03.975 DTC Client socket (3) | Creating socket. | 2020-05-25 13:15:03.976 DTC Client socket (3) | Connecting to IP: 216.1.90.129. | 2020-05-25 13:15:03.976 F.US.CLEN20 [CBV] Daily #9 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-05-25 13:15:03.997 F.US.CLEN20 [CBV] Daily #9 | Reloading chart. | 2020-05-25 13:15:04.014 CQG WebAPI | Received symbol resolution report for symbol F.US.CLEN20. Search Symbol: F.US.CLEN20. Request ID: 670682. Contract ID: 1. | 2020-05-25 13:15:10.487 SC Data - All Services | Connected to server. | 2020-05-25 13:15:10.487 SC Data - All Services | Starting socket receive thread. | 2020-05-25 13:15:10.487 SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-05-25 13:15:10.488 F.US.CLEN20 [CBV] 600 Volume #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-05-25 13:15:10.490 F.US.CLEN20 [CBV] 600 Volume #4 | Reloading chart. | 2020-05-25 13:15:10.506 SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-05-25 13:15:10.674 SC Data - All Services | Sending logon request message. | 2020-05-25 13:15:10.674 F.US.CLEN20 [CBV] #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-05-25 13:15:10.676 F.US.CLEN20 [CBV] #2 | Reloading chart. | 2020-05-25 13:15:10.692 F.US.CLEN20 [CBV] 0.15 Range #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-05-25 13:15:10.913 F.US.CLEN20 [CBV] 0.15 Range #3 | Reloading chart. | 2020-05-25 13:15:10.933 F.US.CLEN20 [CBV] #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-05-25 13:15:11.139 F.US.CLEN20 [CBV] #5 | Reloading chart. | 2020-05-25 13:15:11.156 SC Data - All Services | Received logon response. | 2020-05-25 13:15:11.407 SC Data - All Services | Server Name: SC Realtime Server. | 2020-05-25 13:15:11.407 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-05-25 13:15:11.407 SC Data - All Services | Successfully connected. | 2020-05-25 13:15:11.407 SC Data - All Services | Trading is not supported. | 2020-05-25 13:15:11.407 SC Data - All Services | Restarting real-time data updates for symbol: F.US.CLEN20 -> CLN20 | 2020-05-25 13:15:11.407 F.US.CLEN20 [CBV] 10000 Volume #6 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-05-25 13:15:11.407 F.US.CLEN20 [CBV] 10000 Volume #6 | Reloading chart. | 2020-05-25 13:15:11.424 SC Data - All Services | Clearing market depth for F.US.CLEN20 | 2020-05-25 13:15:11.689 SC Data - All Services | Received security definition for symbol F.US.CLEN20 | 2020-05-25 13:15:11.689 F.US.CLEN20 [CBV] 50000 Volume #7 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-05-25 13:15:11.691 F.US.CLEN20 [CBV] 50000 Volume #7 | Reloading chart. | 2020-05-25 13:15:11.708 F.US.CLEN20 [CBV] 1000 Volume #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-05-25 13:15:11.964 F.US.CLEN20 [CBV] 1000 Volume #1 | Reloading chart. | 2020-05-25 13:15:11.982 F.US.CLEN20 [CBV] 100000 Volume #8 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-05-25 13:15:12.280 F.US.CLEN20 [CBV] 100000 Volume #8 | Reloading chart. | 2020-05-25 13:15:12.297 F.US.CLEN20 [CBV] Daily #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-05-25 13:15:13.686 F.US.CLEN20 [CBV] Daily #9 | Reloading chart. | 2020-05-25 13:15:13.946 F.US.CLEN20 [CBV] 600 Volume #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-05-25 13:15:24.233 F.US.CLEN20 [CBV] 10000 Volume #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-05-25 13:15:24.308 F.US.CLEN20 [CBV] 50000 Volume #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-05-25 13:15:24.327 F.US.CLEN20 [CBV] 600 Volume #4 | Reloading chart. | 2020-05-25 13:15:24.481 F.US.CLEN20 [CBV] #2 | Reloading chart. | 2020-05-25 13:15:24.710 F.US.CLEN20 [CBV] 0.15 Range #3 | Reloading chart. | 2020-05-25 13:15:25.025 F.US.CLEN20 [CBV] #5 | Reloading chart. | 2020-05-25 13:15:25.353 F.US.CLEN20 [CBV] 10000 Volume #6 | Reloading chart. | 2020-05-25 13:15:25.779 F.US.CLEN20 [CBV] 50000 Volume #7 | Reloading chart. | 2020-05-25 13:15:26.158 F.US.CLEN20 [CBV] 1000 Volume #1 | Reloading chart. | 2020-05-25 13:15:26.527 F.US.CLEN20 [CBV] 100000 Volume #8 | Reloading chart. | 2020-05-25 13:15:26.990 F.US.CLEN20 [CBV] Daily #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-05-25 13:15:28.545 Starting DelayedDownloadMonitoringTimer | 2020-05-25 13:15:28.786 Starting HDTimeoutTimer | 2020-05-25 13:15:28.786 Added historical Intraday data request for F.US.CLEN20 to the queue. | 2020-05-25 13:15:28.787 Intraday data recording state for symbol F.US.CLEN20 is set to download 'Pending'. | 2020-05-25 13:15:28.787 Triggering next historical data download in queue. | 2020-05-25 13:15:28.787 HD Request # 2 | Downloading Intraday chart data for F.US.CLEN20 to the file F.US.CLEN20.scid. Service: nymex | 2020-05-25 13:15:28.789 HD Request # 2 | Download start date-time: 2020-05-25 12:59:59.000 | 2020-05-25 13:15:28.792 HD Request # 2 | Using server: ds23.sierracharts.com port 10149 | 2020-05-25 13:15:28.792 Socket (2) | Creating socket. | 2020-05-25 13:15:28.792 Socket (2) | Connecting to IP: 216.1.90.130. | 2020-05-25 13:15:28.792 HD Request # 2 | Setting DTC encoding to Binary VLS | 2020-05-25 13:15:28.909 HD Request # 2 | Sending historical data logon request message. | 2020-05-25 13:15:28.909 HD Request # 2 | Requesting Intraday data. Start date-time: 2020-05-25 12:59:59. Record interval: 0. Symbol: CLN20 | 2020-05-25 13:15:29.438 HD Request # 2 | Decompressing data. | 2020-05-25 13:15:29.490 HD Request # 2 | Receiving Intraday data for F.US.CLEN20 starting at 2020-05-25 12:59:59 | 2020-05-25 13:15:29.491 Socket (2) | CloseSocket call. | 2020-05-25 13:15:29.491 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-05-25 13:15:29.491 Historical data download thread signaled to stop. | 2020-05-25 13:15:29.491 HD Request # 2 | Received 2 records from 2020-05-25 12:59:59.000 to 2020-05-25 12:59:59.001 (0.0 seconds) and wrote 0 records for F.US.CLEN20 | 2020-05-25 13:15:29.491 HD Request # 2 | Completion time: 0s | 2020-05-25 13:15:29.493 HD Request # 2 | Intraday data download complete for F.US.CLEN20. Unique request ID: 2 | 2020-05-25 13:15:29.493 Removing historical data download ID 2. | 2020-05-25 13:15:29.493 Real-time Intraday chart data file updates started for F.US.CLEN20 | 2020-05-25 13:15:29.493 Intraday chart data file opened for F.US.CLEN20 | 2020-05-25 13:15:29.493 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2020-05-25 13:15:29.493 Triggering next historical data download in queue. | 2020-05-25 13:15:29.493 Socket (2) | Socket gracefully closed by remote side. | 2020-05-25 13:15:29.543 Socket (2) | Closed. | 2020-05-25 13:15:29.543 F.US.CLEN20 [CBV][M] 600 Volume #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-05-25 13:15:30.386 F.US.CLEN20 [CBV][M] 10000 Volume #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-05-25 13:15:31.997 F.US.CLEN20 [CBV][M] 50000 Volume #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-05-25 13:15:32.078 F.US.CLEN20 [CBV][M] 100000 Volume #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-05-25 13:15:59.591 |
| [2020-05-26 01:45:59] |
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We see what the problem is, you are running the 32-bit version of Sierra Chart: Software version: 2109 32-bit | 2020-05-25 13:14:27.631 Start Sierra Chart using the shortcut on the desktop that has _64 in it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-26 01:46:10
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