Support Board
Date/Time: Thu, 06 Feb 2025 23:50:39 +0000
problem Chart intraday
View Count: 661
| [2020-05-15 08:26:25] |
| User657265 - Posts: 19 |
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hello, intraday charts are not displayed.the screen remains black
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| [2020-05-15 12:36:55] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-15 13:15:01] |
| User657265 - Posts: 19 |
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Reading Internal Order ID file. | 2020-05-15 15:12:41.345 Reading Trade Orders file. | 2020-05-15 15:12:41.494 Reading Trade Positions file. | 2020-05-15 15:12:41.496 Reading Account Balance file. | 2020-05-15 15:12:41.501 UDPListener (940). Port 22903 | Listening on UDP port 22903. | 2020-05-15 15:12:41.532 Software version: 2102 32-bit | 2020-05-15 15:12:41.554 Primary Thread ID: 5948 | 2020-05-15 15:12:41.554 Usage end date: 2020-06-15 | 2020-05-15 15:12:41.554 Enabled for: Sierra Chart Historical Data Service. | 2020-05-15 15:12:41.554 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-05-15 15:12:41.554 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-05-15 15:12:41.554 Current selected Data/Trading service: SC Data - All Services | 2020-05-15 15:12:41.554 Custom symbol settings values: enabled | 2020-05-15 15:12:41.554 Chart Update Interval: 500 | 2020-05-15 15:12:41.554 Intraday Data Storage Time Unit: 0 | 2020-05-15 15:12:41.554 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-05-15 15:12:41.554 2020-05-15 15:12:41 Local computer time | 2020-05-15 15:12:41.554 2020-05-15 13:12:41 Local computer time in UTC | 2020-05-15 15:12:41.554 2020-05-15 15:12:41 Local computer time in SC Time Zone | 2020-05-15 15:12:41.554 2020-05-15 13:12:40 Server time in UTC | 2020-05-15 15:12:41.554 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-05-15 15:12:41.554 Program path: C:\SierraChart\ | 2020-05-15 15:12:41.554 Data Files path: C:\SierraChart\Data\ | 2020-05-15 15:12:41.554 OS Version Number: 6.1 | 2020-05-15 15:12:41.555 Locale Setting: C | 2020-05-15 15:12:41.555 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-05-15 15:12:41.555 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2020-05-15 15:12:41.555 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-05-15 15:12:41.591 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-05-15 15:12:41.612 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-05-15 15:12:41.612 Received 5 login tokens. | 2020-05-15 15:12:41.713 Symbol settings MD5 received. Request ID: 1. | 2020-05-15 15:12:45.185 Symbol settings are up-to-date for scdataallservices. | 2020-05-15 15:12:45.185 SC Data - All Services | Connected to data server. | 2020-05-15 15:12:46.795 Triggering next historical data download in queue. | 2020-05-15 15:12:46.795 Triggering next historical data download in queue. | 2020-05-15 15:12:46.795 Triggering next historical data download in queue. | 2020-05-15 15:12:46.795 Triggering next historical data download in queue. | 2020-05-15 15:12:46.795 DYM20 1 Min #1 | Reloading chart. | 2020-05-15 15:12:53.498 DYM20 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\DYM20.scid | 2020-05-15 15:12:53.522 SC Data - All Services | Starting real-time market data updates for: DYM20. ID: 1 Service code: eurex | 2020-05-15 15:12:53.987 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: DYM20 | 2020-05-15 15:12:53.987 SC Data - All Services | Requesting security definition data for: DYM20. ID: 1 | 2020-05-15 15:12:53.987 Starting DelayedDownloadMonitoringTimer | 2020-05-15 15:12:53.987 Starting HDTimeoutTimer | 2020-05-15 15:12:53.987 Added historical Intraday data request for DYM20 to the queue. | 2020-05-15 15:12:53.987 Intraday data recording state for symbol DYM20 is set to download 'Pending'. | 2020-05-15 15:12:53.987 Triggering next historical data download in queue. | 2020-05-15 15:12:53.987 Delaying start of download for DYM20 | 2020-05-15 15:12:53.987 HD Request # 1 | Downloading Intraday chart data for DYM20 to the file DYM20.scid. Service: eurex | 2020-05-15 15:12:58.042 HD Request # 1 | Download start date-time: 2019-11-11 14:12:58.000 | 2020-05-15 15:12:58.044 HD Request # 1 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2020-05-15 15:12:58.044 Socket (1) | Creating socket. | 2020-05-15 15:12:58.045 Socket (1) | Connecting to IP: 8.18.161.133. | 2020-05-15 15:12:58.046 Socket (1) | CloseSocket call. | 2020-05-15 15:13:18.055 Socket (1) | Closed. | 2020-05-15 15:13:18.055 HD Request # 1 | Error downloading historical Intraday data for DYM20. Timeout error connecting to server. | 2020-05-15 15:13:18.055 Added historical Intraday data request for DYM20 to the queue. | 2020-05-15 15:13:18.055 Triggering next historical data download in queue. | 2020-05-15 15:13:18.055 Historical data download thread signaled to stop. | 2020-05-15 15:13:18.055 HD Request # 1 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for DYM20 | 2020-05-15 15:13:18.055 HD Request # 1 | Completion time: 20s | 2020-05-15 15:13:18.055 HD Request # 2 | Downloading Intraday chart data for DYM20 to the file DYM20.scid. Service: eurex | 2020-05-15 15:13:18.055 HD Request # 2 | Download start date-time: 2019-11-11 14:13:18.000 | 2020-05-15 15:13:18.057 HD Request # 2 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2020-05-15 15:13:18.057 Socket (1) | Creating socket. | 2020-05-15 15:13:18.058 Socket (1) | Connecting to IP: 8.18.161.135. | 2020-05-15 15:13:18.058 Socket (1) | CloseSocket call. | 2020-05-15 15:13:38.069 HD Request # 2 | Error downloading historical Intraday data for DYM20. Timeout error connecting to server. | 2020-05-15 15:13:38.069 Added historical Intraday data request for DYM20 to the queue. | 2020-05-15 15:13:38.069 Triggering next historical data download in queue. | 2020-05-15 15:13:38.069 Socket (1) | Closed. | 2020-05-15 15:13:38.069 Historical data download thread signaled to stop. | 2020-05-15 15:13:38.069 HD Request # 2 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for DYM20 | 2020-05-15 15:13:38.069 HD Request # 2 | Completion time: 20s | 2020-05-15 15:13:38.069 HD Request # 3 | Downloading Intraday chart data for DYM20 to the file DYM20.scid. Service: eurex | 2020-05-15 15:13:38.069 HD Request # 3 | Download start date-time: 2019-11-11 14:13:38.000 | 2020-05-15 15:13:38.071 HD Request # 3 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2020-05-15 15:13:38.071 Socket (1) | Creating socket. | 2020-05-15 15:13:38.071 Socket (1) | Connecting to IP: 8.18.161.133. | 2020-05-15 15:13:38.071 Socket (1) | CloseSocket call. | 2020-05-15 15:13:58.083 HD Request # 3 | Error downloading historical Intraday data for DYM20. Timeout error connecting to server. | 2020-05-15 15:13:58.083 Socket (1) | Closed. | 2020-05-15 15:13:58.083 Historical data download thread signaled to stop. | 2020-05-15 15:13:58.083 HD Request # 3 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for DYM20 | 2020-05-15 15:13:58.083 HD Request # 3 | Completion time: 20s | 2020-05-15 15:13:58.085 HD Request # 3 | Intraday data download complete for DYM20. Unique request ID: 1 | 2020-05-15 15:13:58.085 Removing historical data download ID 1. | 2020-05-15 15:13:58.085 Real-time Intraday chart data file updates started for DYM20 | 2020-05-15 15:13:58.085 Intraday chart data file opened for DYM20 | 2020-05-15 15:13:58.085 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2020-05-15 15:13:58.085 Triggering next historical data download in queue. | 2020-05-15 15:13:58.085 |
| [2020-05-15 13:44:43] |
| John - SC Support - Posts: 37800 |
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Refer to this section: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server (Error when downloading historical intraday data) This is the relevant message: HD Request # 3 | Error downloading historical Intraday data for DYM20. Timeout error connecting to server. | 2020-05-15 15:13:58.083
Socket (1) | Closed. | 2020-05-15 15:13:58.083 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-15 18:31:27
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