Support Board
Date/Time: Fri, 07 Feb 2025 00:31:34 +0000
Daily charts are not updated for some symbols
View Count: 860
| [2020-05-13 20:01:03] |
| donnicky - Posts: 33 |
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Hello! I am using v2102. I see that for some symbols daily charts are not updated meanwhile intraday ones work as expected. So I have that daily and intraday charts show different current prices: https://s3.amazonaws.com/donnicky_screenshots/2020-05-13_23-00-34_6b342de1-f824-4b99-b8a8-fb74cd96ea8e.png How can I fix it? |
| [2020-05-13 20:31:17] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about 20 seconds provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-13 20:31:30
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| [2020-05-14 15:09:37] |
| donnicky - Posts: 33 |
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Made "Delete All Data and Download" for daily and interday, but they still show difference: https://s3.amazonaws.com/donnicky_screenshots/2020-05-14_18-08-39_bd17ea2d-93e5-4f56-b53c-4685e45b7590.png
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 SierraChartLog202005141807.txt - Attached On 2020-05-14 15:08:10 UTC - Size: 4.69 KB - 397 views |
| [2020-05-14 19:16:36] |
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The historical Daily data download is successful: HD Request # 23 | Received 3130 records from 2008-04-15 00:00:00 to 2020-05-14 00:00:00 (12.1years) and wrote 3130 records for ^USDRUB | 2020-05-14 11:05:46.571 The chart looks correct to us. Provide an image of the chart or Trade DOM, by following these instructions only: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-14 19:17:01
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| [2020-05-14 21:15:46] |
| donnicky - Posts: 33 |
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I think I figured out how it works. This symbol does not support realtime update as the logs say. Intraday chart is updated accordingly to "Intraday Download Interval for Non-Realtime Symbols", but daily chart remains with stale data. The best work around I could find is set "Chart Data Type" = "Interday Chart Only" and then use daily interval to have this chart at least periodically auto-updated.
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| [2020-05-14 21:18:05] |
| donnicky - Posts: 33 |
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Also I expected that all symbols from this category https://s3.amazonaws.com/donnicky_screenshots/2020-05-15_00-16-51_d24932eb-e475-42f1-a482-6b9425b34f5f.png supported real-item updates, but at least for $VVIX logs say it does not.
Date Time Of Last Edit: 2020-05-14 21:20:15
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| [2020-05-15 01:20:04] |
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In regards to post #5, yes that is a correct understanding.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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