Support Board
Date/Time: Thu, 06 Feb 2025 22:29:07 +0000
Data feed question
View Count: 529
| [2020-05-13 12:34:59] |
| User159033 - Posts: 2 |
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Good morning, I have two issues I need help in tracking down the solution. 1. One chart (CL), only tracks the data for a couple of minutes and freezes, no movement on the chart. To update the information, disconnecting and reconnecting the feed fills in the chart action, but does not maintain the active feed of information for more than a minute or two. 2. Another chart (ZB), the Pivot Point tool moves with the candles. Again restarting the feed sets the lines properly, but the lines do not carry across the chart consistently. With a new candle, comes a new PP level. Thank you for your help in pointing me in the right direction. Have a fantastic day! Kevin |
| [2020-05-13 19:24:18] |
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First, you are using Transact. This is not a Sierra Chart data feed. 1. This would be a problem with the data feed. For help with this, refer to: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.4 - Not Receiving Real-Time Data From Data Feed If you are not receiving data from the data feed you need to contact Transact. 2. This also could be a data feed issue with timestamps. First thing we want you do is: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. If you need more help, provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-13 19:24:55
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