Support Board
Date/Time: Thu, 06 Feb 2025 23:49:46 +0000
Extremely blinking tools when adjusting
View Count: 1057
| [2020-05-08 12:56:24] |
| User311344 - Posts: 142 |
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Since few recent builds all drawing tools are extremely blinking while adjusting them, esspecialy when line width is >1 and when chart udpate interval is small. Even when theres no move with the mouse and tool is in previous position, it's constantly giving that blinking effect. It's easy to recreate. Please fix this cause it's very distracting. Thanks!
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| [2020-05-09 01:09:27] |
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No it is not easy to re-create. We do not observe anything like this. It might be related to using OpenGL. See if you are using that option: Graphics Settings: Use OpenGL for Chart Graphics (Global Settings >> Graphics Settings >> Other) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-09 13:22:43] |
| User311344 - Posts: 142 |
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No Im not using OpenGL. To recreate just use totaly clean chart with no studies, set it to 1sec periodicity and select Horizonal line with width 2px style, click on chart to show the line and hold in in one place in adjustement mode (until clicked second time when position is confirmed and adjusting done). During adjusting stage every comming quote makes blinking redrawal of the line. |
| [2020-05-09 14:39:07] |
| User311344 - Posts: 142 |
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Actually it also happens now on closed market and no replay, just still chart. Its blinking frequency is dependant on chart update interval. When set to 20 blinks very fast and when set to 1000 blinks every 1 second.
Date Time Of Last Edit: 2020-05-09 14:39:22
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| [2020-05-09 14:53:30] |
| User311344 - Posts: 142 |
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Heres short screengrab with that blinking line. It's at 10ms chart update interval.
Date Time Of Last Edit: 2020-05-09 14:54:53
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Private File |
| [2020-05-13 12:03:36] |
| User311344 - Posts: 142 |
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Have you identified this problem? Still blinking in 2104. Thanks
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| [2020-05-13 12:06:26] |
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We have not been able to reproduce this. Adjusting a horizontal line is completely stable. Provide that chart by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-13 12:23:31] |
| User311344 - Posts: 142 |
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I use totally clean chart from Sierra that appears after using Find symbol. Nothing on chart. Just set update interval to 100ms and line width to 2 and try to adjust it up/down. When line is 1px it's stable, but every thicker line starts blinking as in video. Seems the blinking come from the anchoring point being updated cause for some tools as horizonal ray theres no blinking of the ray itself but only that small circle is blinking like crazy. Same for other tools. Looks like theres no visible anchor point for horizontal line so the whole line is blinking like just the anchoring point on other tools ==== The key point is to set chart update interval to <=100ms cause at 1000sec interval it obviously blinks just 1x per second so doesnt get annoying and distracting Date Time Of Last Edit: 2020-05-13 12:27:20
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| [2020-05-13 18:56:31] |
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We do not see anything unusual and due to the fact that a line is drawn using an exclusive or drawing mode when modifying it, it will make sense that you do notice a flicker as you move it around. That is normal.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-13 18:56:37
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| [2020-05-13 20:40:56] |
| User311344 - Posts: 142 |
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Sure, when I move it let it blink. But when you fine tune the position so, youre still in adjusting mode but you DONT move the mouse it blinks as hell and it shouldnt, cause I dont move the mouse right? you can see that on the video I posted. I dont mind it blinks when being moved, but it's that fine-tunning stage that it gets very annoying. And as for normal - it wasnt like that few builds back. Im reporting this cause something has changed. |
| [2020-05-13 20:43:47] |
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We do not observe this. Nothing has changed in regards to drawing Chart Drawings on the chart or when modifying them.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-13 20:44:19
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| [2020-05-13 22:36:56] |
| User311344 - Posts: 142 |
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It's clearly visible here on the video.
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 flicker.flv - Attached On 2020-05-13 22:36:34 UTC - Size: 265.09 KB - 356 views |
| [2020-05-14 10:11:03] |
| User311344 - Posts: 142 |
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The whole thing started after I moved to Denali, but it was same time you introduced new chartbook so that could be those 2 events. What I noticed: 1. When I close and start sierra and open the chart (any chart, can be clean default sierra chart) and i DONT connect to the feed the line can be adjusted without any flicker. 2. When I connect to feed line starts to flicker at every chart update interval 3. When I disconnect from feed line still flickers at every chart update interval 4. Only restarting sierra and not connecting to feed keeps line not flickering while adjusting |
| [2020-05-15 16:39:11] |
| User311344 - Posts: 142 |
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Another observation: Having checked the option Adjust Tools Values to Tick Size: 1. When adding new horizontal line the line moves every single tick while initial adjusting as it should 2. But when you adjust existing line it doesnt keep tick size on adjustment, it moves every price change, and when confirmed it does adjust to tick size. But this behaviour is different between new line and old one. Im sure it has something to do with that flicker too as the line should be redrawn only when mouse makes whole tick size move not continuosly. Date Time Of Last Edit: 2020-05-15 16:40:02
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| [2020-05-15 20:16:15] |
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The whole thing started after I moved to Denali, but it was same time you introduced new chartbook so that could be those 2 events. This is completely unrelated.The change is related to a performance improvement with the movement of chart drawings under certain conditions. That in itself is not the real problem. We have resolved this in the very latest prerelease. Update. Although this particular issue you are seeing is nothing new in general for most of the Chart Drawings / drawing conditions but we have developed a solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-15 21:21:07
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| [2020-05-16 18:37:38] |
| User311344 - Posts: 142 |
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Yes the flicker is gone! You guys rock!!!!!! So theres still that much simplier problem: 1. When adding new horizontal line the line moves every single tick while initial adjusting as it should
2. But when adjusting existing line it doesnt keep tick size on adjustment, it moves smoothly every price change, but only when confirmed it does adjust to tick size. Only Horizontal line is affected with that problem. Every other tool (inlcuding Horizontal Ray) moves correctly on tick basis shile adjusting existing drawing. |
| [2020-05-17 01:53:30] |
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We are not sure of the reason why when moving a Chart Drawing there was not an adjustment to the tick size for the main price graph region. We have now added support for that, but we do not know what unexpected problems that could create. We just have to see.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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