Support Board
Date/Time: Thu, 06 Feb 2025 17:50:30 +0000
8 Hour Gap in Chart Data
View Count: 522
| [2020-05-07 12:16:28] |
| Gedman - Posts: 19 |
|
Just logged into my account and see that there is an 8 hour gap in data from 8PM on May 6 and ending at 4AM on May 7. I did a delete and redownload of the data (twice) beginning prior to the gap, but the gap remains. This is for the ES overnight data. |
| [2020-05-07 12:44:45] |
| |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: